How to cancel SIM cards if I don't have a swiss phone number?

Heldeutza27

Hi,

I have two SIM cards that aren't installed in any phones any longer. I want to cancel them. I've found a cancellation link in my swisscom, but clicking the link says:

Request a return call: We will now connect you to one of our employees. How can we reach you by telephone?

And then I can enter a swiss number only.

Sam, the chat bot was not helpful. He suggested to hand me over to a human supporter. The first step in that process is arranging a callback where I have to enter … drumroll … a swiss number.

I have found no other ways to contact support.

How can I cancel these SIM cards without an active swiss number? My new, valid Danish number is +45 5177 2820.

Thank you for reading this far.

Peter

Werner

Heldeutza27

Was meinst Du genau mit SIM-Karten?
Sind das noch laufende und weiterhin zu bezahlende Mobile-Abos, oder reine Prepaid-SIM Karten?

Falls es nur Prepaid-SIM-Karten sind, kannst Du sie übrigens einfach vernichten.

Heldeutza27

Werner

They are (were) mobile subscriptions with montly payments.

I finally found one of them, and installed it in a new phone so it would ring if anybody called it. And then when I went to cancel, and saw the "Request a return call" prompt, I entered this swiss number. But it turns out I didn't need the number at all. Even though the form needed a swiss number, I could cancel to the two swiss SIM card subscriptions without getting a callback because I have moved abroad. So now they're gone from my account.

Now i'm left with two of these:

One for each of the numbers I used to have? That makes no sense. I no longer have the phone numbers that these are for.

I have no way to remove them and no way to contact support, so what should I do about these? I really hope Swisscom doesn't send me bills for these in the future. Because I don't want to pay for them, but I also don't want to end my otherwise good relationship with Swisscom on a bad note.

GuidoL

Heldeutza27

Bei einem Umzug ins Ausland kann die Kündigung von Verträgen bequem per Online-Formular erledigt werden:

Cancellation due to relocation abroad

Kündigung bei Umzug ins Ausland

Heldeutza27

GuidoL

Yes. After I cancelled the SIM cards. But then the "Welcome abroad" packages remained. Now, a day later, they have all disappeared, and I have no more prodcuts with Swisscom and all is well.

Thanks for your posts, @GuidoL and @Werner !