My archive is suddenly empty.

slevik · 14. Feb

My archive is suddenly empty.

Hello

My archive with many folders is suddenly empty. The folders have also disappeared. However, I can move mails to the archive in one of the folders. But nothing still appears in the archive. It remains empty.

I should also mention that my account was full and deleting over a hundred mails didn’t help. I have now changed my subscription (to CHF 2.95). The archive is still empty.

Does anyone know a solution?

Thanks and regards

DomiP · 14. Feb

Does this occur in webmail or in a client?

If it is on the webmail, you could set up Outlook or something similar and test it there.

slevik · 15. Feb

DomiP

Thanks for the reply, It’s on the webmail, I don’t know anything else. I don’t know how to “set up Outlook or similar and test it there”. I am a simple Bluewin user and will soon be 77 years old. I would need very specific detailed steps for your suggestion.

Black Mamba · 15. Feb

slevik

the alternative to Outlook (paid) is Thunderbird which is free
Thunderbird - Free your inbox - Thunderbird

you first need to create a password specific to the email account you are using, this is done in the customer area
My Swisscom > … More > E-Mail > Manage e-mail account > Settings > Set password

Then, in Thunderbird, create the e-mail account using this specific password. Swisscom recommends the IMAP protocol.
the procedure is explained in detail here, choose Windows or Mac OS and follow the instructions step by step
Configure your Bluewin e-mail account on your desktop/laptop [Private Clients]

15. Feb changed by Black Mamba

DomiP · 17. Feb

@slevik Have you tried it with the instructions from @BlackMamba?

slevik · 4. Mar

DomiP I haven’t tried it. I didn’t actually want to leave bluewin, but to restore my lost archive. I didn’t realise from your reply that I could do it this way. Or am I wrong?

Greetings Erwin

DomiP · 4. Mar

slevik Hello Erwin,
with the instructions from @blackrider81 you are not leaving Bluewin, you are just using a programme on your computer to display your emails instead of webmail.

These usually show more than is only visible in webmail.

DanielD · 2025-03-05T09:36:26+00:00

slevik

There is one point that has not been clarified for Webmail.

You know that to see the contents of the archive you have to click on the little arrow to the left of “Archives” to show the folders by year. Otherwise it appears completely empty!