Hello all. I note that the per-device data usage on my Internet-Box 4 is incorrect. I am currently using the machine called "pop-1". I have had 8 video calls in the last 24 hours but have a look at the stats: [upl-image-preview uuid=34cfeb08-f8a9-4833-b2e5-8cb1159ce6bc url=https://static.community.swisscom.ch/2025-01-24/1737709074-524494-screenshot-from-2025-01-24-09-52-15.png alt={TEXT?}] Note: * This is definitely the right machine. There is no other device called pop-1 or similar in the device list and the IP address of pop-1 matches that of my machine. * This "0 bytes" reading has been there every time that I looked in the last 24 hours. * The data usage is the same regardless of time range. * The firmware version is 14.20.32/02211 It would be useful if this were fixed. The network is sometimes slow and unreliable. With unreliable stats it is hard to diagnose further. Currently everything points to the Ineternet Box - 4 just being a flaky bit of kit. But maybe this is a known problem and fixed firmware is on the way?

@"[unknown]"#p861966 Thank you for your information. * I kept the stats page open during my last video call. No change. * The iPad usage you see there was at a time when I didn't have the stats view open.

@"[unknown]"#p861959 Post supprimé pour cause de doublon

Internet-Box 4 Data Usage Incorrect

BitD

Hello all.

I note that the per-device data usage on my Internet-Box 4 is incorrect. I am currently using the machine called “pop-1”. I have had 8 video calls in the last 24 hours but have a look at the stats:

Note:

This is definitely the right machine. There is no other device called pop-1 or similar in the device list and the IP address of pop-1 matches that of my machine.
This “0 bytes” reading has been there every time that I looked in the last 24 hours.
The data usage is the same regardless of time range.
The firmware version is 14.20.32/02211

It would be useful if this were fixed. The network is sometimes slow and unreliable. With unreliable stats it is hard to diagnose further. Currently everything points to the Ineternet Box - 4 just being a flaky bit of kit. But maybe this is a known problem and fixed firmware is on the way?

Doremi

BitD

Hello

Ce n’est pas un problème technique. Les appareils connectés en câble LAN directement sur l’IB4, ou via une box WLAN Swisscom, ou un répéteur non-Swisscom, ne sont pas configurés pour fournir les données utilisées. Seules les données des appareils connectés en Wi-Fi sont valables, que ce soit pour l’IB3, l’IB4 ou l’IB5.

Pour l’instant, même avec les mises à jour beta sur le réseau LAN, il n’y a toujours pas d’informations disponibles.

Cordialement Doremi

BitD

[unknown]

Thank you for your information.

I kept the stats page open during my last video call. No change.
The iPad usage you see there was at a time when I didn’t have the stats view open.

BitD

[unknown] With more testing I can confirm that the admin console does not need to be open for stats to be collected.