Hello @Maprummiet91

The Swisscom remote control can still be used here.

Have you already turned off the power?
Is she coming there?
Then do a rest with the paper clip, then you have to remarry the remote control to the box, but it happens step by step, but please leave the remote control next to the box, it will still get an update.

greetings Lorenz

Hello @Noppieguck39

Did you unplug everything and unplug the TV?
Also with the TV box.

and please state the year of the TV.

Greetings Lorenz

Miraculous healings often occur with Samsung models from 2017. With @Gregrumpio17, completely turning off all devices helped. In general, I have found that turning off the power to TV sets can sometimes work wonders. If the TV is switched off, the HDMI port is also reset, which often solves problems in this area.

@Noppieguck39 That’s why I’m asking you again, have you unplugged the TV completely and can’t the problem be solved that way?

(Even if turning off the power to the TV could solve the issue, the question would still remain as to why the update apparently caused the problem)

So yesterday I sacrificed another 2 hours of my free time. Turned off the TV, no success. Re-taught the remote control, no success. Replaced power cord, no success. Then reconnected the router with the TV box, no success. Now the problem again is that there is no longer any wireless signal in the bedroom and I had to connect the TV box directly to the router so that I could at least watch TV there again. Today I will connect the newly received TV box and try it out again. Otherwise, a technician on site must be involved because otherwise I would no longer have any ideas about what to do. By the way, I can do everything with the remote control except press the skip field when taking a still image. I also can’t log in with the remote control. Another day has now passed, although this problem was caused by an update from Swisscom. Certainly not the fault of the customer. Perhaps Swisscom can one day give something to long-standing customers who are so patient, rather than just new customers, some of whom are given a new television. I believe that we can only solve this problem with a new television, because… Yes, the update can no longer be undone. Best regards

Perhaps as a remark, depending on the TV model, you have to turn off the power to the TV for at least 15 seconds for this to work. Sometimes 30 seconds or even longer.

@Maprummiet91

Just by the way, a quick temporary workaround wouldn’t be a new TV, but an older Swisscom TV-Box, or an Apple TV-Box 🙂

With the Swisscom TV boxes, a UHD box (IP1400) will never have this problem because it will no longer be migrated to AoT and with the Swisscom box (IP2000) the conversion to AoT will certainly take much longer than that the solution time that is still needed for the new AoT problem.

Hello everyone,

I tinkered around a bit. After searching through all the image settings and without any solution, I finally found what I was looking for in the menu.

The following change on the Samsung TV has (for now) solved the problem with the picture interruptions:
--> External device management –> HDMI UHD Color –> activate for each HDMI input.

Swisscom TV works correctly again, even after switching off the box and the television.

Thanks @Noppieguck39 for this tip. I am very interested to know whether this tip also works for other customers with a Samsung model from 2017.

Basically, the TV-Box with the Samsung TV should set this independently, at the latest when you unplug the HDMI cable from the TV-Box and plug it back in.

Same as with us… the picture starts to flicker, sometimes cuts out and the sound has interruptions and loud “cracking” noises.

This update is a disgrace and terrible. Sound cuts out, picture cuts out, sound has a loud cracking sound. Switching off doesn’t help, neither does resetting. How can it be that Swisscom puts up such rubbish? This is completely unacceptable.

We had no problems before this update, everything ran smoothly. After the update was forced on us, the picture flickers, it cuts out and the sound has a loud cracking sound that gets more and more intense until we have to turn everything off. Then it’s ok for a few minutes and everything starts again. You can’t watch TV like that. It’s unbelievable how you can roll out something that has such poor quality and flaws. If this isn’t fixed soon, I’ll probably have to look for another TV provider.

@Zeinniyott32

There can always be problems for individual users because the standards are not the same everywhere. I don’t have any problems with my two different Samsung TVs.

In any case, the problem will certainly be solved even if it is not a general one.

@Zeinniyott32

Also unplug the television for 1-2 minutes. What it looks like in your case is an HDMI problem, which can partly be solved in this way.

By the way, an addendum to this:

1. The changes to the HDMI-UHD color settings have long-term solved the problem with the TV-Box 21

2. Swisscom still sent me a TV Box 5 at the same time. The problem with the dropouts does not occur here, no matter what settings are made for “HDMI-UHD Color” on the Samsung TV.

So in my opinion the cause is a combination of software/firmware update, TV Box 21 and the HDMI settings on specific Samsung TVs.

Noppieguck39

I also have the UHD error with my Samsung TV.

@acaillet Please activate the HDMI UHD Color via external device management on your Samsung. It is often enough if you unplug the HDMI cable from the TV-Box and plug it back in, then the Samsung will negotiate the settings again with the box.

Here is a summary of how to proceed with image or remote control problems:

[TV update: Tips for troubleshooting](https://community.swisscom.ch/t5/Nutzung-mit-TV-Box/TV-Update-Tipps-f%C3%BCr-die-St%C3%B6rungsbesucht/m-p /840832#U840832)

Since the latest update we have noticed the following with the recordings: if we watch a recording that is still being recorded, click pause and switch off the TV and the box, switch it on the next day and then have to start the recording again from the beginning…

Everything was fine before the update

@anna1987

Is this also the case if you briefly pause playing the recording and then switch it off?