Receive emails in Outlook

Last week I could no longer receive my emails on the iPhone 15 pro. Unfortunately, Swisscom (whether the community or the helpline) couldn’t help me with the solution. Not in the Apple Store either, but miraculously email reception suddenly worked again during the review by Apple employees… and actually still works. Now I’m on my Windows computer again and wanted to look at my emails via “Outlook” - in vain. Now receiving emails no longer works here!!! Even though I changed my email password again on the “Swisscom site”, both of my email accounts do not work. It says “the connection to the server cannot be established”. Long story short: The worm must be in there somewhere in the “email universe (from Swisscom)”. Can someone help me - so that I can get my emails in Outlook and also on all my Apple devices (iPhone, iPad and MacBook).

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Try setting up the mail account in Thunderbird as a test - maybe you can narrow down the problem to Outlook or something like that

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….keep on rockin' 🤘🏼🤘🏼🤘🏼


@Chaziosse19 wrote:

There are two types of email account settings: POP and IMAP. Maybe there’s a wildebeest in there?


With the POP3 method, messages are copied from the server by an email program and then (usually) deleted on the server. IMAP, on the other hand, saves emails on the mail server, but the email program only displays them. Which method you use is a setting in your email program.

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Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.


@Chaziosse19 wrote:

There are two types of email account settings: POP and IMAP. Maybe there’s a wildebeest in there?


All current mail clients set up IMAP accounts by default - and that’s a good thing.

POP3 only for experts who know exactly how and why…

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….keep on rockin' 🤘🏼🤘🏼🤘🏼

Just to explain POP: This is where the emails go into the memory on your computer. With IMAP they stay on the email server. I really like working with the POP account settings in Outlook because I would like to keep emails for a very long time (years…).

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@Chaziosse19

This is also very easy with IMAP.

In the mail program, in addition to the server mailboxes, simply create a local mail folder, ideally with a topic-oriented subfolder structure at the same time, and then simply move the emails to be stored long-term from the inbox or sent folder of the respective server mailbox to the respective topic folder using drag and drop.

As a result, they also disappear from the server mailbox, are only available in the local topic folders and if you also include the local mail folder in the normal backup process of your PC, the emails are also very well protected against data loss.

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Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom

Thanks, Werner, for the suggested approach with IMAP.

I simply use POP3 in Outlook on the PC and IMAP on the Android phone and in Outlook for other email addresses. The email program on your cell phone is intended for checking emails on the go, as a non-binding way to take a look at where the emails from the last few weeks are visible. And I manage all relevant emails in Outlook with POP3.

A small disadvantage: I may have to delete emails twice, because when I delete them from the IMAP mail program, they are still retained in POP3 - until the defined server storage time has expired.

I am reluctant to change a procedure that has worked well for 17 years.

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7 days later

Hello WalterB and to everyone who tried to help me with my problem.

Some of your solutions went “beyond my horizon” and that’s why I decided on technical telephone support. Luckily - there were even several errors in there that I wouldn’t have been able to find and solve even with your help.

Now everything is working as usual again.

Nevertheless - thank you very much.

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