After tel. After consulting customer service, I will receive a credit note for 6 months because, despite changing my subscription, no higher speed is available at my address. Hopefully the fiber optic expansion should then be completed. Thanks to Ms. Sutter from Swisscom customer service! Friendly and uncomplicated!
@Schontaufe55 If you talk to support in a friendly manner, you can usually gain an advantage from a bad situation, as your experience shows.
Not only complaining here in the forum, but also doing something about it makes a difference, as you can see.
Thanks for sharing your experience with support.
@Frischimio17 wrote:
Yes, effectively paying 20% more is suddenly too much, I want to say 10% is included, right? Swisscom???
Yes, if you talk to support you can definitely find a solution where both sides are satisfied. You can see this clearly in the example above. But please remember the saying when you’re on the hotline… Just as you call into the forest, the sound comes out… Then you can definitely get something out of it, even if the tone is hateful, there are constant accusations and the same spiel with every call As some users here in the forum say, you can forget about a discount straight away. Personally, I wouldn’t give it either if I’m honest.
Swisscom just couldn’t let it go, right?! And force customers to consume, consume and consume again. That’s all Swisscom has to offer instead of addressing customer needs. I was COMPLETELY SATISFIED with my inOne home light subscription. I’ve even had no need for telephony for years, even though I’ve always paid for it.
Shame, shame and more shame
5 days later
What would be available if you use the link below?
https://www.swisscom.ch/de/privatkunden/checker.html
What does it show when you call up the Internet box menu by entering 192.168.1.1 in the Internet browser and then press the top green dot on the left with the mouse?
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
We have internet here with up to 10 Mbit/s, on really good days like today an incredible 12 Mbit/s, but in the past there have also been periods with 7 to 8 Mbit/s, which roughly corresponds to the existing subscription, which is also included in the TV offer Due to the poor transfer rate, it cannot yet be used, but it is included as a service in the subscription!
The new subscription should now offer internet speeds of up to 50Mbit/s, which can never come close to being achieved due to the existing infrastructure.
I find this unwanted and forced subscription adjustment with a price increase of almost 20% completely abusive.
If there are alternatives, there is only one option: cancel all Swisscom subscriptions and switch to competing offers
Yours too - what does the Checker say? If it says more bandwidth than you can achieve, something is wrong with your line.
If you don’t actually have a subscription anymore, I would either take the cheapest subscription you can find with a Swiss provider or consider alternatives (e.g. via satellite in LEO). .
LG
r00t
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@Greippiopleub39 wrote:
If there are alternatives, there is only one option: cancel all Swisscom subscriptions and switch to competing offers
The only real alternative would be a cable TV provider.
All other providers use the same copper cable as Swisscom and therefore cannot offer more speed…
….keep on rockin' 🤘🏼🤘🏼🤘🏼
Unfortunately, you can’t make a slow copper any faster, but it certainly has a better price/performance ratio than the blue product.
10 to 25 internet access with iWay or Teleboy ranges between CHF 27-33/month, plus if necessary also a landline (with/without flat rate) and of course optionally plus TV.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
There have always been subscriptions that have changed.
But if you have a father with supplementary benefits in a retirement home, this subscription was ideal. So let’s just add 9.90 per month. Who in a retirement home needs this speed?
Do you think it’s a bit excessive to open up more and more, or does the Italian adventure have to be financed?
In any case, I have to tell my father about the books when I subscribe.
I was actually happy with Swisscom myself, but almost a year ago I went to the local electricity provider who built the fiber optic network WITH Swisscom.
Ten times the speed of Swisscom, for CHF 20 less per month. TV via Teleboy, which also works without any problems for a fraction of the price.
At some point the arguments for Swisscom will run out.
For everyone who somehow has an alternative for Internet, TV and telephone, there is only one solution: cancel with Swisscom immediately and change provider.
We have internet here with up to 10 Mbit/s, on really good days like today an incredible 12 Mbit/s, but in the past there have also been periods with 7 to 8 Mbit/s, which roughly corresponds to the existing subscription, which is also included in the TV offer Due to the poor transfer rate, it cannot yet be used, but it is included as a service in the subscription!
The new subscription should now offer internet speeds of up to 50Mbit/s, which can never come close to being achieved due to the existing infrastructure.
I find this unwanted and forced subscription adjustment with a price increase of almost 20% completely abusive.
In our region, most communities have joined the “Prioris” project, which means fiber optics for EVERY household in the community, not like with Swisscom, if at all, only in the towns, outside of the residential areas you are looking into the tube. In this way, Swisscom is scaring away more and more customers, and at some point it will no longer be possible to generate the same sales with fewer customers and exorbitant prices. In any case, I canceled ALL Swisscom subscriptions, i.e. inOne home light and all cell phone subscriptions.
What does the availability check show at the link below?
https://www.swisscom.ch/de/privatkunden/checker.html
What is displayed if you use the Internet browser 192.168.1.1. and then press the top green dot with the mouse on the left side?
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@Greippiopleub39 wrote:
I don’t know exactly what you mean, but from your graphic I see that you have a download speed of 686,736 Mbit/s, where I live I get 11.7 Mbit/s
My picture is an example and my question is the reason to see whether you have a problem, e.g. with the cable routing or something else that limits the speed.
Under certain circumstances you can then tell whether it is external or internal because of the question with the availability check.
Perhaps you have already been offered the 5G booster or an expansion to fiber optic?
https://www.swisscom.ch/de/privatkunden/checker.html
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@Greippiopleub39 wrote:
For everyone who somehow has an alternative for Internet, TV and telephone, there is only one solution: cancel with Swisscom immediately and change provider.
We have internet here with up to 10 Mbit/s, on really good days like today an incredible 12 Mbit/s, but in the past there have also been periods with 7 to 8 Mbit/s, which roughly corresponds to the existing subscription, the TV offer that is also included is currently unusable due to the poor transfer rate, but is included as a service in the subscription!
The new subscription is now supposed to offer internet speeds of up to 50Mbit/s, which can never come close to being achieved due to the existing infrastructure.
If you can’t manage 50 Mbit/s, or you can’t really get more than 10 Mbit/s (whether there are 1 two 2 Mbit/s in addition is a matter of fact), then you can definitely use Swisscom, for example via Hotline), as customers have already reported here, then we can find a solution at the old subscription price. Especially when the Swisscom Checker still shows you such low values.
Agus fágaimíd siúd mar atá sé
Unfortunately, it is really the case here at this location that no more than 10, at most 12 Mbit/s can be achieved. 2-3 years ago we even had a Swisscom technician here who measured everything because there was also a so-called “booster” on offer. was no longer of any use, as the cell phone network does not provide enough data, the cell phone also works here for making calls and receiving SMS and Whatsapp, and it is hardly possible to display anything on the Internet, the technology mentioned was added Its measurement is a maximum of approx. 5-6 Mbit/s over the cell phone network, so if the cable or desire doesn’t work anymore, it’s neither the device nor any settings.