Pdf attachments not visible on webmail

Zeimpatzio44

When I receive an e-mail on bluewin, I can see the pdf attachments on my mobile phone but cannot see it if I access from my desktop. Anyone has the same problem please?

Beingadeu50

When I receive an e-mail on bluewin, I can see the pdf attachments on my mobile phone but cannot see it if I access from my desktop. Anyone has the same problem please?

Zeimpatzio44

When I receive an e-mail on bluewin, I can see the pdf attachments on my mobile phone but cannot see it if I access from my desktop. Anyone has the same problem please?

Zeimpatzio44

When I receive an e-mail on bluewin, I can see the pdf attachments on my mobile phone but cannot see it if I access from my desktop. Anyone has the same problem please?

Black Mamba

@Zeimpatzio44 @Beingadeu50

see post #8 @LeylaG 29.05.2024 13:44 in this thread

Problème pièce jointe | Swisscom Community

Hello everyone,

Currently, some PDF attachments in our webmail are affected by a malfunction. These are emails with PDF attachments sent from the Apple Desktop Mail application.

As a workaround, these messages can be saved and opened locally or retrieved directly via the email client.

Our technicians are working to resolve this issue. However, we cannot predict how long this will take.

Sorry for the inconvenience and thank you for your patience.

Have a nice day!

Jeunnejoth91

Hello,

We are now more than one month later and this problem still persists. Any idea how long it will take until I again can see all pdf attachment on my desktop?

Have a nice day!

Zeimpatzio44

Web Mail PDF are not visible for a few months.

Looks like Swisscom is on vacation and nothing is being done to resolve this problem.

Regards.

Zeimpatzio44

It's for a few months that PDF attachments are not visible on Web Mail.

Looks like Swisscom is on vacation and nothing is being done to resolve this outstanding problem.

r00t

Hi @Zeimpatzio44

It is possible that Swisscom won't resolve this issue on the "old" webmail at all, as there is a new Webmail/mail platform around the corner (this summer).

However, you will always the most stable, complete and ad-free mail experience by using an email client i.E. Thunderbird or Outlook or the Mail App pre-installed on your phone.

Best,

r00t

Hi @Zeimpatzio44

Please don't create multiple threads for the same problem - the only thing this does is decrease visibility of the replies, it won't have an impact on Swisscom actually resolving the issue.

If you would like to "bump" the issue as in see it on top of the board, simply reply to this thread. Keep in mind that this is a "customers help customers" forum. If you would like an official response from Swisscom, please contact Swisscom directly: https://swisscom.ch/contact

Thank you!

Best,

r00t

LeylaG

Hello everyone,

Just to let you know, the disturbance has been resolved. PDF attachments should be fully available.

Sorry again for the inconvenience caused.

Have a good day