Data package purchased doesn’t appear in the system

Stepukeik17

Hello everyone.

I have purchased a data package via Cockpit Swisscom. I have paid and it has been charged to muy bank account but it does not appear as a package added to my number and it is not active. I have bought a data travel package of 1GB for 14.90 CHF and I used the “Pay privately” option.

Any tips?

Thanks

Stepukeik17

Hello everyone.

I have purchased a data package via Cockpit Swisscom. I have paid with TWINT and it has been charged to muy bank account but it does not appear as a package added to my number and it is not active. Cockpit says 0 packages added/purchased.
I have bought a data travel package of 1GB for 14.90 CHF and I used the “Pay privately” option.

Any tips please?

r00t

Hi @Stepukeik17

If the data-package still did not appear, please contact the Swisscom customer service directly. You can either call 0800 800 800 or click here.

Best,

r00t

LeylaG

Hello @Stepukeik17 and welcome in the Swisscom Community 🙂

If there is no active package in your Cockpit, I suspect that there was a bug with the package purchase/activation.

If so, the TWINT transaction should have been refunded on your account.

Hope it helps!