Adding prepaid to Swisscom Panorama

Preustimpau35

Hi,

I recently set up my panorama and I can't seem to see my prepaid account. When I try to access the cockpit, I'm asked for a Swiss ID card number. When I enter mine I get an error.

Can someone help me link my prepaid to the panorama / get access to the cockpit? I need a QR code for an eSIM.

Thanks

Gaeilgeoir

@Preustimpau35 Hi, this is a customers help customers communtiy, so we are customers like you and have no insight into you personal data, so we can't link your prepaid account to MySwisscom (this is the correct name, Panorama is just a kind of overview page from MySwisscom.

On the other hand, please try check if you find your account in MySwisscom under "Your Products" -> "Mobile", if not please call the Hotline 0800 800800, they can link it.