Hello @Thengonau12
Thank you for your feedback and sorry for the wrong information.
I forwarded your observation to correct the information in our training tool.
This is correct, it is not possible to activate a blue Kids Watch with a prepaid SIM card.
A SIM card related to a Swisscom subscription is required to pair an Apple Watch with the blue Kids Watch subscription.
The activation can be done with anyone’s SIM card, as long as it is a Swisscom subscription. The Swisscom Shop can also do it for you without the need to activate a new subscription.
Again, I am really sorry for the long waiting time and that your experience was not as smooth as expected.
I hope you are now happy with your blue Kids Watch and wish you a good day.