Mobile Descontinued

Dear SwissCom team,

I received a message on my email saying my mobile would be discontinued because of lack of use.

I don’t understand, as I use it quite often and I bought data packages less than a year ago.

Could you please clarify?

My current package suits me quite well.

Thanks,

Tarsila

Here on the forum, we are customers, so we do not provide any assistance solutions. Swisscom support is free and can be reached at 0800 800 800.

Doremi

Is it prepaid?