How tricky is it …. Signing up for an new eSim account

Seinippe39

I think I have worked out why Swisscom is so expensive. I spent 40 mins in the online process to sign up for new account, all simple enough, select the package you want, scan your ID and then the systems tells you the date of birth is wrong….. Do it again, and again and it keeps coming back with

"Ordering is not possible

You have entered a different date of birth to the one we have stored in your profile. Please check your details or call us on the freephone number 0800 800 800."

So you phone them….. that now takes 58 mins of talking on the phone after which you don’t have the number that was offered to you, but that they managed to get and set up but to activate it you still have to go to the retail shop because the systems don’t work…..

So a simple process is about to take a full day in Swisscom man hours …..that’s not going to be cheap is it

Gaeilgeoir

@Seinippe39 Pretty ironic 😎. The scan function for the ID is a mess, so what I’m normally doing, if I need to verify who I am: I’m going to the next Swisscom Shop with my iD and organize all necessary there. At the end of the day, it saves time and is better for my nerves.