Internet box console not loading

Kiotteuflei23

Recently I have been unable to load my Internet Box 3 admin / settings page - I have tried from several devices, I have rebooted the Box, and I have tried using 192.168.1.1 and [https://internetbox.swisscom.ch.](https://internetbox.swisscom.ch,)

The internet connection seems to be working fine, and I can access it to reboot via my.swisscom, but I can't log in to the console - I get stuck with a spinning wheel and "loading page" message and eventually:

"Internet-Box connection problem

There is a problem with the connection or the Internet-Box itself. Please ensure that you are connected to the Internet-Box and try again.
If this fails, please reboot your Internet-Box."
Any ideas or suggestions?

Doremi

@Kiotteuflei23 Hello

On the internet browser you must delete the browsing history and empty the cache. If this still doesn't work perform an internet box reset with a trombone.

Doremi

NathalieSI

Hello @Kiotteuflei23,

Can you access the interface of your Internet-Box again? Did @Doremi's advice help you?

Have a nice day

Kiotteuflei23

Yes - it worked after performing the manual rest. Thank you!

Kiotteuflei23

manual reset, that should say.