Resetting operator settings - Cannot receive incoming calls

Pacific25

Hi Team,

I have an iPhone 13 MAX PRO with the latest iOS.
Recently, I stopped receiving incoming calls - they do not even show up as missed calls.
I can make outgoing calls.
I receive text messages that I have missed calls, but the calls do not go through.

How do I reset the operator settings?

Gaeilgeoir

Pacific25 Hoi, could please check in the cockpit

https://cockpit.swisscom.ch/Login/EnterMsisdn/

under call settings

how your combox is activated:

If you have activated the "Incoming Call Forward" even unconditional, this what you described can happen. A feedback would be nice

Pacific25

@Gaeilgeoir

Thank you for your quick reply.

At this point, I have the same sellings under Cockpit > Call Settings > Incoming Call Forward as you have posted above.

No call forward is activated. I have turned it off, saved it, and turned it on and saved it again to be sure.

Do you have any other thoughts? Much appreciated.

Gaeilgeoir

@Pacific25 Possibly it is a problem coming from the Iphone itself, here some hints how to resolve this, at least worth to be checked, in your situation:

https://www.guidingtech.com/fix-iphone-not-receiving-call-issue/

Pacific25

Brilliant, I will go through this and let you know. Once again, much appreciated.

Gaeilgeoir

@Pacific25 Hopefully it will work, good luck 😀.

Gaeilgeoir

@Pacific25 Is there any news? Were you able to solve the problem with one of the tips from the link? Or was there another solution? If so, which one? Would be interesting for others who have the same problem. Thanks in advance.