Hello. I am in the UK and trying to find out how to get an eSIM for my son who will soon visit Switzerland. He has an iPhone13. I was told one can buy 8Gb data, unlimited free calls and texts for £29.99 via a website, and that set-up is easy, but no amount of searching will lead me to the Swisscom link to set it up and pay. Can anyone give me the exact link to do this please, if it exists? Thank you for any help.

Check with your local provider. Maybe they have some travel option you can activate and it fits your need.

@"Rufratzusch94"#1222351 [Block SIM, activate eSIM/SIM card | Swisscom](https://www.swisscom.ch/en/residential/help/mobile/block-replace-sim.html#neue-sim-bestellen) On this page: Find out how to block your SIM (e.g. if you have lost your mobile phone) and how to order and activate a new SIM card or eSIM online and free of charge. **Order a new eSIM card (free of charge)** Order your free eSIM in the **Cockpit**, **Swisscom Shop** or from the **Hotline**. When you order, you will receive a QR code with your new eSIM profile. You can access and activate this at any time in **My Swisscom**. follow the URL links given on this page 😀 [**Cockpit**: Enter mobile number (swisscom.ch)](https://cockpit.swisscom.ch/Login/EnterMsisdn?language=en) ℹ️ Your phone must be connected to the mobile network to order the eSIM via Swisscom Cockpit. To do this, switch off the WLAN connection [**Swisscom Shop**s and opening hours - Help | Swisscom](https://www.swisscom.ch/en/residential/help/shops.html) [Product set up: Mobile – Residential customers: **contact us** via call, chat, text | Swisscom](https://www.swisscom.ch/en/residential/help/contact.html#produkt-einrichten/mobile) [Mobile, TV, Internet: Swisscom Residential Customers | Swisscom](https://www.swisscom.ch/en/residential.html) > **My swisscom**

Thanks. I had already tried that website and failed hence the message. Given your message and nice link to Cockpit, I still can't do it, because I am not a Swisscom customer, and am overseas, so I can't connect to their mobile network. "Unknown number. Access is only possible with a NATEL® subscription." No idea what a NATEL subscription is. I just want to pay £30 in advance, without any other subscription with Swisscom, for an eSIM for a given phone number (that of my son). We are all overseas until arriving and needing to use the eSIM, without being able to go to a shop in Switzerland, as he will be with a school group. Finally, I am doing this not on my son's phone, but on a laptop. It would be possible but a bit fussy to connect to the phone's mobile network. I hope they make this easy. Thanks again, Rufratzusch94

In my reply just now, the same error happens when I use my phone on 4G mobile network here, and without using a VPN or relay service. Same error: "Unknown number. Access is only possible with a NATEL® subscription." If it is only possible to buy this when you are already in Switzerland, that is no good. The service needs to be purchased while overseas and then okay to scan a bar code and start if off once there, and use the 8Gb over that period of a max of 14 days as someone explained. Thanks again for help on this.

Do you already have "My Swisscom" account? If you do, you can subscribe from there as well as manage eSIMs.

@"x"#1143665No, I don't have a Swisscom account. Does this involve paying for a monthly subscription or just a basic form-filling exercise in order to obtain such an account? (And then be able to pay for an eSIM as you say, for which I still don't know if I can access the relevant links etc from overseas...)

It's just registering on the portal that allows you to manage all Swisscom services. Through "My Swisscom" you'll be able to chat directly with the customer care team and ask all the questions you have. Once you purchase some services, you'll be able to manage those from there. That includes eSIM provisioning.

Thanks. Do you know the link to the registration or the portal, please, as I'm not able to see such a link?

I realise that I am logged in, in order to see this conversation. So that's done, I assume? But I cannot see a chat lonk to speak to a person. Can anyone help me?

[https://www.swisscom.ch/myswisscom](https://www.swisscom.ch/myswisscom) Once you login, on the lower right you'll see the chat button. First few messages will be handled by virtual agent. You'll be then passed on to the support person if you don't find answer to your question. If you already know which product you want, you can proceed straight with the ordering.

I am now logged in. There was no chat button lower right. what is the phone number to speak to a human being please? what is the email to get a human being to write back please?

Order a prepaid eSIM from abroad

Sioppekio39

Hi,

I will be coming to Swiss soon. I will be landing around 8am, and did not want to waste 1 hour to get SIM...I want to get one online...If I order E-SIM online and provide my passport for verification will it activate when I land or do I still need to go to the store? Every minute saved means I have more places to see.

Thanks

Gaeilgeoir

@Sioppekio39 If you take a look at the odyssey described in thread in the link, it is probably better to go to the Shop or you check with a local provider in you country for some travel options for Switzerland:

https://community.swisscom.ch/t5/Prepaid/Order-a-prepaid-eSIM-from-abroad/m-p/746552

Sioppekio39

The site does allow you to purchase e-SIM online and do ID verification just not sure what it means once process id one

SkiTheAlps!

Did you ever find an answer to your question? I am wondering the same thing. I would like to pay for and setup the eSIM card ahead of time so I don't have to wait around at a store when I land.

bitracer

You'll find some information here:

https://www.moneyland.ch/en/internet-prepaid-sim-travel-tourist-switzerland

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