massive problems on tv.blue.ch

Hello everyone!

For some time now, I have been experiencing malfunctions (iMac 2008 with Safari browser) when I watch programs via tv.blue.ch. Definitely not channel dependent, it’s probably not the browser either (I have the same phenomena with Firefox).

Winding often doesn’t work. The image simply remains black. If I then close the program and want to start it again, in rare cases it starts from the beginning, with luck it continues where I closed it, but usually a few minutes before.

If I want to move a current program back to the beginning, it usually doesn’t work. The transmitter window remains gray and shows the “sound off” icon. Then close the window and I can try again. After a few tries it finally works.

I can live with a lot of problems given my long experience in IT, but the current quality of the website is, to put it mildly, troublesome.

Things have gotten really bad since the introduction of replay advertising.

This affects all shipments. Live TV as well as recordings.

Question to the community: am I the only one with such troublesome problems? Does anyone have any tips on what I can do?

Question to Swisscom: are you aware of this? Is this being worked on?

Thank you very much and best regards

Christian

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@krischan

With Windows 10 and 11 with the Edge, Firefox, Chrome and Opera browsers, I cannot confirm the problems described. If this were a general problem, there would certainly be several reports about it here in the forum.

But I could imagine that with a device that is almost 15 years old, everything will no longer work properly.

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@krischan

Then it’s probably a misprint in the first line of your post “It’s been happening to me for some time now (iMac 2008 with Safari Browser)”

Anyway, a device that’s only 5 years old shouldn’t be a problem for BlueTV.

What does your internet connection look like:

Speedtest by Ookla - The Global Broadband Speed ​​Test

Checker values:

www.swisscom.ch/checker

Diagnostics of the router (> click on the green button to the left of “Internet connection”)

Internet-Box 3 (swisscom.ch)

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Hello Hed!

No, it’s not a misprint. I wrote in 2008 instead of 2018. Error from the office 😉

Here are the values ​​of the checker:

Internet speed:

Max. 100 Mbit/s download and 32 Mbit/s upload available

Read more

Max. 650 Mbit/s download and 82 Mbit/s upload with the Internet Booster 5G

blue TV:

TV available in UHD quality

And the speed test values:

Download Mbps: 503.92

Ping: 12ms

And the measured values ​​from the internet diagnosis (I’m happy to give more information if you say something):

Measured values ​​for your Internet-Anschluss
Synchronization speed
Upstream 40000 kbit/s
Downstream 120029 kbit/s
Line attenuation
Upstream 9.7 dB
Downstream 10.3 dB
Signal-to-noise ratio
Upstream 7.1 dB
Downstream 12.6 dB
Last synchronization
78 days 8 hours 31 minutes
DSLAM chipset type (network equipment)
Broadcom
Vectoring
Enabled
DSL data pump version
A2pvfbH043j2.d26u
FEC since last synchronization
Upstream 599154
Downstream 145812
CRC since last synchronization
Upstream 16
Downstream 0

I’m going btw. I also assume that it is somewhere with me. I cleared the browser cache, all the updates are installed, but unfortunately I have no idea anymore.

Thank you very much and best regards and a good New Year’s Eve!

Christian

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@krischan

Is the device connected to the router with a Gigabit Ethernet cable or via WLAN?

Do you use PowerLAN anywhere in your household?

Are you using a 5G booster?

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Yes, my iMac is connected to the router via LAN cable. My wife doesn’t like WiFi so we only turn it on when necessary. Otherwise it is actually always deactivated.

No PowerLAN and no 5G booster.

Interestingly, I’ve only experienced these phenomena so much since the introduction of replay advertising.

Best regards

Christian

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Strange that the speed test shows 503 Mbit/s, even though the Anschluss can only do a maximum of 120 Mbit/s.

Do you have another way to access the Internet, e.g. via mobile?

Is the MAC connected directly to the router or via a switch?

Do you use special security software or ad blockers?

Have you already tested bluetv with a different browser or, even better, another device?

Do you also have a normal TV in use and does everything work perfectly there?

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8 days later

Hello @krischan

Have you been able to find a solution to your problem in the meantime? If a tip from our users helped you, please mark the relevant post as a solution. This means that all users can benefit from it in the best possible way.

Thank you for your feedback and kind regards
NicoleH

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