BlueTV Samsung App Problem

Puyesseung23

Hello,

I am using BlueTV with the app from the Samsung store. It works well and the content streams. However every 30-45mins or so, the app exits automatically and puts me on the Samsung Home Screen. How can I avoid this? While watching, it can become annoying.

Gaeilgeoir

@Puyesseung23 Yes, I can imagine that this is annoying. Could you please delete the app an reinstall it? sometimes this could help. Good luck.

LeylaG

Hello @Puyesseung23 and welcome on the Swisscom Community 🙂

An error is currently occurring on the blue TV App on some Samsung TV sets. After a while, the app closes and the home screen of the TV set appears. Watching from the blue TV app works as usual via smartphone, tablet, Internet browser or on the TV-Box.

Our technicians are working on it, but the resolution delay is unknown.

Sorry for the inconvenience.

I wish you a nice day

Puyesseung23

Thank you - uninstalling the app did not work

Gaeilgeoir

@Puyesseung23 Yes, unfortunately not, but as @LeylaG explained, this is a more general problem with the app on Samsung itself, so that a new installation can't help, you need a little bit of patience until this problem will be resolved by the technicians.