Recordings stopping and having to restart, sometimes from beginning

bitracer

I've been experiencing lately interruptions while watching recordings. It just randomly stops and I have to get back to the recordings list and start is again. Often it doesn't even remember where I was in the timeline and I have to play the recording from the beginning.

Black Mamba

@"x"#1143665 wrote: I've been experiencing lately interruptions while watching recordings. It just randomly stops and I have to get back to the recordings list and start is again. Often it doesn't even remember where I was in the timeline and I have to play the recording from the beginning.

please specify hard, soft, connection used
as well as the versions installed on the devices

do a reboot/reset of the devices
delete the navigation data
test also with another browser
include print screen

bitracer

Blue TV app version 1.2.6.470329 running on Apple TV 4K (TvOS 16.1)

Gaeilgeoir

@bitracer Possibly it is necessary to delete and upload the App from the Appstore again, if it happens more often.

bitracer

It happens few times per evening. The app is not crashing, just the recording reproduction stops and I end up in the home screen. I go back to the recordings, and usually I can continue where it stopped, but sometimes it doesn't keep the timeline position and have to start it from the beginning.

I'll start with the reboot. If that doesn't help, I'll re-install the app.

Anyway, it looks like a bug to me.

Gaeilgeoir

@bitracer Yes, of course it could be bug, but in that case I'm sure more clients would have announced it, what wasn't observed in the different community. Either way, good luck!

bitracer

I restarted the Apple TV box, now the behaviour is slightly different. It still stops the recording playback, but instead of exiting, the stream just freezes (like it's paused). Play button doesn't work, it doesn't continue the playback. I have to click on "Menu" button and select continue watching to have the stream playback resume.