Internet-Box WebUI unusable

Everything is OK for me. with 4 different browsers (Edge, FF, Chrome, Opera).

Have you tried other browsers and restarted the box?

A factory reset may also help.

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@DomiP wrote:

@I’m just a little surprised that my grandmother’s IB2 looks like that too 🤔

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Have you perhaps installed any network/browser helpers or the like for yourself AND your grandmother?

Have you ever tried using a “neutral” device that you didn’t have your hands on before? 😉

Because the error picture you showed at the beginning is so completely unknown here…

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@DomiP wrote: I’m just a little surprised that my grandmother’s IB2 looks like that too 🤔

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Hello @DomiP

Let me guess: You contacted your grandma’s IB2 with one of your devices? am I right or am I right?

With a more targeted answer: What firmware is on the affected IBs? According to https://www.swisscom.ch/de/privatkunden/hilfe/geraet/firmware.html would be from IB2 up to IB4 01/13/24 current.

P.S. When was the last time you cleared your browser’s cache / cookies / supercookies / beat-me-dead?

@DomiP

Could it be that you are using a browser ad blocker? I once had a patient (laptop) who had similar display errors and the cause was a browser plug-in to block advertising banners.

@DomiP

Strange, because it’s certainly not a general problem, otherwise there would also be reports from other customers here in the forum.

I only had similar effects with ad blockers, for example when accessing the web GUI of the Ethernet switch. Just deactivating the ad blocker didn’t help at the time; I had to remove the blocker completely.

Another source of error could be the scaling. Have you already turned the mouse wheel while holding down the CTRL key?

I also think the error is on the client side.

@DomiP

You are even more independent of the previous environment if you set up a virtual machine and use the browser there.