Analogue telephone adapter Cisco ATA doesn't work with Swisscom

alfamontreal

I bought a Cisco ATA 192 analogue telephone adapter (ATA) from Microspot. The ATA boots up correctly, connects to the Internet via a Swisscom Internet Box, and detects when the telephone is off-hook. But it is unable to connect to the Swisscom VoIP server and receive a dialtone. Swisscom technical support has looked at the problem in three sessions. They can see the ATA and login to it fine, but they don't have prior experience with any ATA and they don't understand why the phone connection doesn't work. Does anyone have successful experience of this ATA (or another model) with Swisscom, or have any suggestions for things they might try?

Black Mamba

@alfamontreal

as announced on the French forum

Adaptateur téléphonique analogique Cisco ne foncti... | Swisscom Community

do not hesitate to ask the same question translated on the German forum

and ask for Tux0ne ou User109 ou Roger G.

Swisscom Community DE

alfamontreal

Thanks, Black Mamba. I will try with Google Translate.

alfamontreal

Good suggestion, Black Mamba! On the German forum I learned from hed that IB3 still has a built-in ATA (2 ports, in fact). So I'll abandon the attempt to use the Cisco one and run a long analogue telephone line to the cellar location where that will be installed.