Centro Business 3.0 with GO-Box 100

Peupoplei17

Good morning,

I have to connect the Router Centro Business 3.0 to a GO-Box 100 Gigaset Premium Telefonbasis.

I think I have to connect the Telefonbasis to the Centro Business and the telephone signal should be established. This is how the current basis is configured. We just have to change the old basis for a new one.

Thank you for your kind support.

Gaeilgeoir

Peupoplei17 Yes, it should work in the same way, here is a snip from the instructions for the Centro Business 3.0, the GO-Box 100 is of course compatible.

Peupoplei17

Thank you for your invaluable support.

The handsets got correctly registered to the GO-Box 100.

Unfortunately, the handsets don't correctly take up the telephone line from our Swisscom Router through the GO-Box 100 base. Hence, I'm afraid the GO-Box 100 (connected to the Swisscom Router) doesn't carry the correct line configuration from the Router (telephone numbers, internal headsets etc.).

I think I should do the following:

1. Disconnect the base from the ethernet line, but not from the electric outlet

2. Reset the base

3. Reconnect the base to the ethernet line (and so to the Swisscom Router)

4. Register the handsets to the Base again

Would you please let me know your expert opinion about this matter?

Have a great day.

Gaeilgeoir

@Peupoplei17 Yes, of course, you can try it, possibly a reset of the router could also help. Or unplug the router for 10 s and restart it.

Peupoplei17

@Gaeilgeoir thanks

so I'll first try the Base reset.

Unfortunately, the whole building and offices get the Internet connection through the Centro Business, so I can't unplug the Router too.

Let's see.

Gaeilgeoir

@Peupoplei17 Yes, of course, this would make a lot of people quite unhappy, the this should only be the last option.

Black Mamba

@Peupoplei17

thanks for the contribution and the feedback

problems had already been noted with the CB2 and the GO-Box 100

see the Community discussions in German on this subject

Centro Business 2 - Gigaset Go-Box 100 Anrufweiterschlatung | Swisscom Community

Centro Business 2 - Gigaset Go-Box 100 call forwarding | Swisscom Community

> "... We have a Gigaset Go-Box 100 base with 5 handsets in operation via the network on a Centro Business 2 (CB2). The local SIP data of the CB2 is used to configure the Go-Box 100. Everything works with the exception of call forwarding. We can activate this via the handset or the web interface of the Go-Box, which works without an error message. However, if I call the diverted number with my cell phone, it rings and nothing happens. It doesn't matter whether I enter the number to which it should be forwarded with 004179.... or with 079.... Does something still have to be configured or is that not possible? Go-Box 100 has latest firmware 42.254 just released and also CB2 has latest firmware.... "

also read this article from Knowledge Base published 2 years ago

Store more contacts on your fixed-line telephone using the Internet-Box

Option B: "GO base station Gigaset GO Box 100"

"An attractive alternative, again featuring 500 contacts: instead of using the Internet Box's integrated DECT base station, you can connect a 'GO base station' to the Internet Box via Ethernet. The GO base station must be registered via local SIP credentials. Click here for help with this.

Differences compared to option A: up to 6 mobile phones can be connected to the 'GO base station GO Box 100'. However, the phones communicate via a separate system, and there is therefore no access to the Internet Box's main telephone directory. For the same reason, option B uses the phones' 'local telephone directories'. Apps are also available to synchronise 'local telephone directories'. With this option, the 'Go base station' updates the call logs.

The 'GO base station Gigaset GO Box 100' is not sold separately and has to be bought in combination with the Gigaset SL450A GO or the Gigaset S850A GO."

SIP credentials access data – Help | Swisscom

Information on SIP credentials

SIP credentials are confidential login details for using the fixed network number on devices and third-party VoIP clients not supported by Swisscom. Once configured, you can make calls anywhere in the world subject to your subscription. These calls are charged in accordance with your fixed network subscription and appear on your invoice.

Peupoplei17

Thanks @Black Mamba

I'll look into that information.

I also came up with a question.

Do you think I could connect the Gigaset Repeater HX Wireless directly to the Centro Business 2.0, without going through the GO-Box 100?

That would let me forward the telephone signal from the Router to the Repeater and so to different areas of the building.

Black Mamba

@Peupoplei17

thank's for feedback

>... Do you think I could connect the Gigaset Repeater HX Wireless directly to the Centro Business 2.0, without going through the GO-Box 100?...

YES, is possible 😀 read this help

Gigaset Repeater HX: Overview & instructions - Help | Swisscom

Device

The Gigaset Repeater HX is compatible with specific HD phones in combination with an Internet-Box 2, Internet-Box 3, Internet-Box standard, Internet-Box plus and Centro Business 2.0 after FW Version 9.04.02 with a fixed network connection (IP). The Internet-Box light cannot be used. You can use up to 2 repeaters.

Peupoplei17

@Black Mamba

thanks, we finally connected the Gigaset Repeater HX directly to CB 2.0.