I have exactly the same problem. Software update, factory reset… it’s all of no use… and it seems to me that it’s happening more and more often. Sometimes every other minute. I also cleaned up the recording memory. It’s extremely tedious.

Unfortunately I can only agree with the other members who have exactly the same problem. Every now and then or more often the apps close and the TV picture comes on. I also have 2 different boxes, fiber optic Anschluss and LAN to the boxes. I haven’t done a total reset yet, paper clip. I had the same problem before and then had a quick chat with a technician because there were other questions in connection with the fiber optic line, because we only put it into operation a few months ago. He then did something remotely It didn’t do anything. His answer at the time was that it was up to the signal supplier, as they also get the metadata from somewhere. I suspect it is due to the software or the delivery of the data, link to the metadata supplier. Apparently the data is no longer obtained from the same supplier, I once read in the forum. The links to the Wiki are now missing, I miss that, so there is no longer any information about the actors linked. I also have the feeling that since more people (due to Covid, we are often at home) using the services, things have gotten worse. Otherwise everything works fine except for the two apps that crash every now and then. I don’t think there’s anything we users can do except use the services via another source, Smart TV, or Apple Box and see how stable they run there. But I don’t think that’s in Swisscom’s interest either.

The crashes should have been known for a long time, unfortunately nothing has happened to solve the problem

Being known alone is not always enough; sometimes it takes constant pressure from many customers to ensure that a problem is given the appropriate high priority.

I have the same problem. Netflix and especially YouTube keep crashing. I have an older and a newer TV box (UHD). Both keep crashing or reverting to normal TV mode. Tried everything several times, including factory reset (paper clip). I’ve reported it several times without success without getting a response.

InTheAirTonight To provide clarity, which of the TV boxes do you have and are you having the problem with?

https://www.swisscom.ch/de/privatkunden/hilfe/geraet/blue-tv.html

It happens to me often too.

They only crash once when starting the apps, after which it works without any problems

UHD box

Restart the TV-Box (power off / wait 10s / power on)

If that doesn’t help, factory reset the TV-Box (keyword paper clip)

If that doesn’t help, report a problem on 0800 800 800

@hed

I don’t need these standard answers.

I know all of this

@Andy7171

I’m sorry, but there is currently no other/better answer.

The more people open a fault ticket because of such a problem, the greater the pressure on Swisscom and the higher the priority and the faster the solution.

I have the TV Box HD and also the TV Box UHD. However, the TV Box HD is not currently being used. But when I only had the TV Box HD, it happened to me a lot with the YouTube app. I didn’t have Netflix yet. Now I only use the TV Box UHD at the moment and this happens to me as described. And I’ve tried everything several times, including a factory reset with a paper clip.

There are certainly better app platforms than the Swisscom TV boxes.

Anyone who is satisfied with the TV box apps has no need for action.

But if you are looking for more performance/stability, you might want to test alternatives in the following order, depending on your options and budget:

- use the desired apps directly on a Smart TV (if the TV is sufficiently modern)

- Buy an Apple TV Box (currently the best additional app platform).

- If the Apple TV box is too expensive for you, try other inexpensive alternatives starting with an Amazon TV Fire Stick

Was any of the tips helpful in solving @InTheAirTonight?

Have you found any other solution? Let us know.

If the concern still exists, please contact our Support.

Kind regards, Raphael

Which tip? There was no tip except to use a Smart TV (mine wasn’t new enough) or via the Apple _TV Box. Great suggestions. No, I still have the problem as described. But I would be happy about a sensible suggestion… although I think there would be a software error to fix. I’m an application developer myself (on stable banking systems) and I would have been fired long ago with such products and/or customer support

Hello @InTheAirTonight

Can you send me your Mac address of your TV box?
I can then check whether you have successfully reset the TV box.

You will find the appropriate reset button on the bottom of the TV box.
To do this, the TV box must be connected to the router using the Ethernet cable.
Reset via WiFi connection doesn’t work 😉

After resetting the TV box, you will have a clean installation again, but you will then have to log in to the apps again, as all data on the TV box will be deleted after the reset.

LG

The problem still exists

@Andy7171 Until yesterday I also had this problem with the Netflix crash (only on the IP1400 box, box with a white lid).

Today I haven’t had the problem anymore (the new pre-release version for superusers is to blame or a coincidence?).

Maybe something has really happened, we’ll continue testing…

@roku73

Yes, that gives hope 😁.

This is exactly the box that concerns me