Voice assist

Binzer

Just upgraded to tv box uhd, and the voice assist only worked for about a week. When the microphone button is pressed the indicator on the tv screen activates but does not respond to the request.

tried turning the box off for a while. Would reset help, do you lose recordings if reset.

Gaeilgeoir

@Binzer Yes, it could help, just try it. As all recordings are stored in the cloud you won't loose anything. A feedback if it works after a reset, would be appreciated.

please check under "settings" "Voice Assistant" "on the remote controle" if the tick is set in the field "activate" after the reset (actually it should)

Gaeilgeoir

@Binzer, did you try the reset, and if yes, did it help? This would a useful answer for similar cases. Thank you in advance.

Binzer

Hi. Just reset it,, no change. Will call Swisscom and see what they say… will update after..

Gaeilgeoir

@Binzer Thanks for the info,I hope a call there at 0800 800800 will help. Feedback will be still appreciated.

It could be a problem with the box itself, which will be replaced in this case. Really interesting what is the reason for that behaviour.