Data migration

Hello everyone, you can find help with this and other related topics here: [https://help.mycloud.ch/hc/de/articles/360016356879-How-can-man-migrate-data-from-Docsafe-in-myCloud-](https://help.mycloud.ch/hc /en/articles/360016356879-How-can-you-migrate-data-from-Docsafe-to-myCloud).

Greeting

GregorW.

Unfortunately exporting doesn’t work. I tried to export the data from DocSafe to myCloud on different days. Unfortunately, the message always appears that maintenance work is in progress and DocSafe is being improved….

Hello @Beithiethack81, Thanks for the report. We’ve had something similar before. Is it possible that the download/export still worked but you didn’t notice? Please take a look under Downloads (there should be a “Downloads” folder on Windows and Mac where all of this is stored, even if the website may show a different message. Please provide a brief response. Thank you. Greetings, GregorW.

Hello,

The export doesn’t work for me, there is no file in the Downloads folder. I’ve tried it x times and then I always get the message: Docsafe maintenance work.

What next?

Greetings, Erich

Hello @Erich11, Thanks for the tip. Unfortunately, we probably have to do a little more research into where this comes from. May we ask for an email with further information to support.docsafe@swisscom.com? What we need: Swisscom login, operating system, browser, procedure and error message. Please also check the Downloads folder again (sort by date, check today’s date). Thanks and greetings, GregorW.