Data roaming in Germany\

Ironhero2020

I am swisscom inOne go mobile customer. On 16 December 2020 I went through Frankfurt airport on transit and had extremely frustrating experience with data roaming on my mobile. Voice roaming was OK, however data roaming was not working at all. Signal indication was good but no internet connection. I needed to show some document from the cloud at check in counter and waited for download for 5 minutes and gave up. Tried to see search some information from Frankfurt airport web page, no luck.

Should I've done something to activate roaming?

Black Mamba

@Ironhero2020

you have to test a reboot / reset of the mobile

the problem could also come from a limited subscription package or simply a lack of network at the location?

if the problem persists contact the Swisscom Hotline

DomiP

@Ironhero2020 as already told by @Black Mamba try to restart your mobile.

I did also had this problem sometimes i went to Rust, Germany. I called the Swisscom Hotline and they logged my profile off and logged it in again.

It is more a technical issue from connecting the Device correctly to the Systems of the other Providers and Swisscom.

Otherwise i suggest you to use Free WiFi at the Airport which is provided by Fraport AG, the Owner of Frankfurt Airport. If you are scared of getting spoofed or spied by hackers, i would install a VPN-App. If you have Swisscom inOne Home at Home you can also create a VPN directly to your Home Network.

sunil808

Germany is a Go Roam Around the World destination, so you won't be charged for using up to 12GB of data – it'll simply come out of your credit or Add-on allowance.... If you go over our Fair Use data allowance you'll be subject to a surcharge.

https://routingnumbers.onl https://tutuappvip.co

Gaeilgeoir

@sunil808 Interesting, where do you have this information from? Never heard about this for Swisscom.

Perhaps this is valid for Three clients in the UK, but not for Swisscom clients.

http://www.three.co.uk/go-roam

Grentiora72

When you travel outside your home country to another EU country, you don't have to pay any additional charges to use your mobile phone. This is known as "roaming" or "roam like at home

Gaeilgeoir

@Grentiora72 This is only valid if have you the correct abo. Not all abo's allow for free roaming in other countries. Switzerland is not an EU country, so it is not automatically given, that you have free roaming within the EU countries. As I said, only if you have a respective abo.