Swisscom Community cannot be reached with Safari (iMac).

Cchristoph-stadler · Dec 14, 2020

Swisscom Community cannot be reached with Safari (iMac).

Hello everyone

When I use my Safari browser (Vers. 14.0.1) https://community.swisscom.ch

If you enter it, an error message will appear. This address works without any problems with the Firefox browser. I have already deactivated the ad blocker for this site and deleted the cookies - without success.

Is there a solution to my problem?

Best regards

Chris

Error message in French

WalterB · Dec 14, 2020

christoph-stadler

I have no problem with Safari on all iMACs and Macbooks.

But I normally always use Firefox.

Which Mac OS is available?

Cchristoph-stadler · Dec 14, 2020

Very strange…

I’m up to date everywhere: MacOS Big Sur 11.0.1 and Safari 14.0.1.

Cchristoph-stadler · Dec 14, 2020

I have now completely deactivated the ad blocker and now the error message appears in German:

Screenshot 2020-12-14 at 10.49.51.png

If I now click on “Details” it says: “Unfortunately you have been excluded from using this website.” If I then click on the blue area “Go to homepage” the same error message comes up…

But as I said, no problem with Firefox…

kaetho · Dec 14, 2020

Have you ever cleared your browser cache and restarted your browser? I also installed ad blockers, but that shouldn’t be the problem.

Cchristoph-stadler · Dec 14, 2020

Unfortunately it didn’t provide the solution. The other Swisscom data all work normally with Safari.

Roger G · Dec 14, 2020

Same versions on my Air and Pro… no problem. Unfortunately it doesn’t help you 😞

ThomasS · Dec 15, 2020

@christoph-stadler wrote:

I have already deactivated the ad blocker for this site and deleted the cookies - without success.

Hi Chris,

In addition to the cookies, have you already cleared the cache or opened the site in incognito mode?

SamuelD · Dec 28, 2020

@christoph-stadler

Can you now access the community via Safari again? Did Thomas’ tip help?