where to upload invoice from previous provider penalties?

pauli1501

Hi, during switching from Sunrise to swisscom, i was told to upload the penalty charges from my previous provider aka Sunrise to swisscom platform, and that swisscom would refund up to 500chf of the penalty charges, over a split repayment period. Where can i upload the penalty invoice? How long does it take to hear back on whether its been approved?

thanks

Paulina

Black Mamba

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LeylaG

Hello @pauli1501

Welcome by Swisscom and by the Community 🙂

You can simply upload the bill of your previous provider on the following link under the step 3 https://bit.ly/3hF4hVT

We will then credit your termination fees (up to CHF 500.-) on your Swisscom Mobile bill, spread over 12 months.

Hope it helps!

pauli1501

very helpful!! thank you so much the link worked 🙂

LeylaG

You are very welcome 😀

Have a nice Friday