@sawat

As @WalterB wrote, it works better with the microphone in the remote than with the microphone in the TV-Box. In addition, you don’t need the keyword “Hey Swisscom”.

If you still prefer to use TV-Box for voice commands, the following tips will help:

- Speak clearly, distinctly and relaxed at a normal pace

- Don’t speak too loudly (quieter is often better)

- Take a break between “Hey” and “Swisscom”.

- Check in the menu whether High German or dialect is set and then use the commands in the corresponding language

I’ve had the new router and the latest TV box for almost a year. Unfortunately, the voice assistance still doesn’t work. I made several phone calls and a service man came by but nothing happened. If nothing else happens I will change at the end of the year. Everything is talked about nicely on TV but it doesn’t work properly yet.

Hello @Blackcindy

The Swisscom Box must be free-standing so that it can hear the command from all sides.

Greetings Lorenz

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@Lori-77 wrote:

The Swisscom Box must be free-standing so that it can hear the command from all sides.

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Nope. not necessarily. For me the box is stuck to the back of the TV between the TV and the wall. Functions. Always responds. (even always unexpected - but that’s another topic….)

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@sawat wrote:

….. Siri from Appel works much better

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But Siri also has at least a 5-10 year lead in development over Swisscom.

I have the feeling that Swisscom is on the back burner when it comes to the further development of speech recognition…

I operate the radio function using voice commands and that’s a bit tedious because the box doesn’t understand me well or the voice commands are not stored or are even wrong 😑

The voice function is purely marketing and prestige for Swisscom.

Did well in advertising 😌

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@sawat wrote:

Why does Swisscom sell a voice-controlled box that doesn’t yet work properly? Apple Siri is much better.

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As already mentioned, Apple is many years ahead. In addition, the goal was never to achieve the functionality of Siri, but rather only a rudimentary control of TV and MyStrom Home products.

@dr_tobi

Then I would restart the SC box and if that doesn’t help, do a factory reset.

Restarting always helps me with this problem. Have had this problem several times. ☹️

@dr_tobi

I’ve only been using the remote control for voice commands for a long time, with the Micro from the TV-Box many factors play a role in ensuring that it works properly (ambient noise, volume and direction of speech).

Thanks. Helped.
However, I had expected more from it. But it will probably get even better in the future.

What did you promise yourself? It will certainly get better in the future, but the box will probably not have the scope of Google, Amazon or Apple, but that was never the goal.