@Fridiostei23 the DCHP 60 option is precisely there to offer various services / ISPs on one line when they have been booked.

I have exactly the same problem, but with FTTH.

After registering on swisscom.ch/access, no internet with a third-party router.

Tried registering about 10 times.

Internet Box 3 works without any problems.

@manu77

If you have configured everything correctly (VLAN ID 10 and the correct values ​​in the DHCP option 60) and have a normal FTTH-Anschluss (i.e. not XGS-PON with 10 GBit), then it is the already known router registration problem.

If so, you have 2 options:

- Wait 1-2 weeks until the platform problem is probably definitely solved

- Convince the first level support to connect you with the 2nd/3rd level support during office hours in order to manually enter your router in the registration database

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@Fridiostei23 wrote:

@Werner Thanks Werner for the input and suggestion. 👍

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Of course, it is also important that your configuration is correct, because this is usually the main problem with a third-party router and not the registration.

Have you had this router before on Anschluss, or is it a first?

@Werner Yes VLAN and DHCP 60 are entered correctly.

In my opinion, xgs-pon has not yet been activated in our property; the normal 1.25gbit spf+ module was also included in the Internet box 3.

I had already been in contact with support today, but I was quickly informed that Swisscom does not provide free support for third-party routers. Of course the whole thing wasn’t helpful…

After trying for several hours, I’ll give it up now.

Today was my first of 14 test days that I have with Swisscom to decide to change provider, but if it continues like this the decision will be easy.

@Fridiostei23 I also have a UDM Pro but also unsuccessful with FTTH.

@manu77

@Fridiostei23

I definitely believe you that your configs are fine, I just wanted to explicitly point out again that the homework must be completed correctly as a prerequisite.

I’m still not changing any routers myself because, in my opinion, the problem in the registration task has not yet been definitively resolved.

But of course it’s also difficult for Swisscom to officially issue a solution report if there’s a problem that doesn’t officially exist… so we can probably continue to puzzle over it.

@manu77

Yes, you also need registration for FTTH, otherwise your joy about the access will only be short-term…

@user109 and/or @Herby can certainly describe to you much better than I “poor fiberless gate” what exactly happens if you don’t register on an FTTH connection.

@manu77 if you don’t use DHCP option 60 for FTTH, you will get a 100.xxx.xxx.xxx address.

nothing more, no services. DHCP option 60 is there to make ISP/services available on your line.

see post number 13 from me: [/t5/Router-Hardware/No-Internet-despite-DHCP-Option-60-amp-WAN-IP-amp-Registration/m-p/622732#M30446](https://commu nity.swisscom.ch/t5/Router-Hardware/Kein-Internet-despite-DHCP-Option-60-amp-WAN-IP-amp-Registrierung/m-p/622732#M30446)

@user109 The thing with DHCP option 60 is clear and was entered that way by me.

The question was whether registration on swisscom.ch/access is also necessary with FTTH or only with DSL.
According to @Werner it is also necessary with FTTH.

@manu77 a router registration with Swisscom is necessary, otherwise no services will be activated,

except for a new connection where a router has never been connected. The connections were mostly prioritized (registered). If I don’t create a Swisscom login there after 3 months, the Anschluss will be deactivated.

Background: with the router registration (SC serial number / MAC from the router (recognized by the system)) I receive the subscription profile that is switched there on the Anschluss.

As additional security, I receive an SMS that a new router has been installed on my Anschluss to prevent misuse.

@user109 ok yes, that makes sense, but this doesn’t seem to be working at the moment.

When I register I see the page “Registration successful, internet access has been activated.” However, my router doesn’t get a public IP afterwards and so the internet doesn’t work either.

I’ve now tried about 20 times with Swisscom login or serial number as well as with all possible DHCP 60 options, unfortunately without success.