Internal call forwarding

  • Configuration:
    1. Maxwell C (Swisscom) desk telephone on the ground floor
    2. Rousseau handheld device (Swisscom) in the basement
    3. IP telephone Maxwell 3 (pers.) via LAN on the upper floor
  • Desired function:
    Forward received call internally…
  • Situation:
    - No information in the Swisscom manual!
    - Trying “Options” on the handset display doesn’t help…
    - No competence of the sellers in the Swisscom shop Chur…
    - Laconic reference to “customers helping customers” or helpline…
  • Result:
    - Frustration on all channels…
    - Nostalgia for the good old analog telephone (it was so easy back then…)
    - Anger that the SIMPLE of all functions doesn’t work!!!

>>> Who can help??? <<<

Frustration user from Graubünden

Show original language (German)

Why do I need a “switchboard” for this?

I have several Swisscom devices connected to the Internet box via WLAN and want to accept an external call on the device on the upper floor and forward it to the handset in the basement…

It was very easy to do analogue and should also be possible digitally!

If not, I don’t understand why Swisscom is busy selling mobile handsets if they are no good!!!

Show original language (German)

You probably didn’t connect the phones via WLAN, but rather via DECT.

How did it work in such a simple analogue way?

As far as I know, the Internet Box can’t do that.

Show original language (German)

That’s right, the phones are connected wirelessly to the router via DECT… I incorrectly declared it as ‘WLAN’.

It worked like this: several telephones in the house were connected to telephone sockets. For example, a call was accepted on the upper floor, the phone in the basement was called, the woman/man picked up, the phone on the upper floor hung up, and the woman/man in the basement had already taken over the call…

This was possible without a telephone switchboard and especially without an internet box - that didn’t even exist back then 😉

Show original language (German)

…the ones I listed in the question above:

  1. Desk telephone Maxwell C (Swisscom) in the office on the ground floor
  2. Handset Rousseau (Swisscom) in the basement
  3. IP telephone Maxwell 3 via LAN on the upper floor
Show original language (German)

Contrary to the assumptions spread above, the Internet box does have certain telephone exchange functions, for example for DECT telephones. Up to 5 DECT telephones can be logged into one Internet box. For all DECT telephones that at least comply with the CAT-iq 2.0 standard, the Internet box fulfills the central functions according to CAT-iq 2.0. Important for you: Call forwarding is part of the central functions according to CAT-iq 2.0.

The IB itself notices which logged in telephones correspond to the CAT-iq standard. In the web interface of the Internet box, the CAT-iq version is listed under the device type in the telephony settings for DECT devices.

@eho-ems I’m assuming that you have a private subscription, then you can forward calls at [>Phone number & phone book - Internal calls](https://www.swisscom.ch/de/privatkunden /hilfe/festnetz/rufnummer.html#telefonbuch) read the following:

“With an Internet box, calls can be forwarded from HD-Phone to HD-Phone and from HD-Phone to a telephone that is connected to the Internet box on telephone connection 1 or 2. All other internal forwardings, e.g. to an IP -Phone Yealink T46G, are not possible.”

By combining DECT telephones according to CAT-iq 2.0. and SIP telephones create a “mixed system” in which the Internet box does not fully support all telephone exchange functions.

Possible solutions:

  • Only operate DECT telephones in accordance with CAT-iq 2.0; a Gigaset Repeater HX may then have to be used.
  • For forwarding calls on a smartphone using the Home app.
  • or even connect an analogue telephone??? See above, the forwarding probably only works one-way.

Walter

Show original language (German)

@Walter_Wp

Well, I have now tried how internal forwarding works with my two CAT-iq 2.0 cordless HD devices Rousseau and Max C.

It works… but pressing a sequence of buttons/options is much more complicated than with the good old analogue telephone;-((

But digging out the old, rickety analogue telephone again and using it on the Phone-Anschluss probably isn’t possible either! (;-()

Conclusion: Swisscom is happy to sell as many cordless devices as possible, but the user benefit is rather limited… 😬

Show original language (German)

@eho-ems The entire input procedure for the internal forwarding was >in this Thread in ** Post 5** describes (for a Swisscom-branded handset):

Step 2: With my Gigaset handheld devices I can optimize this minimally: First press the left “Inquiry” function key, then call up the internal number of the internal remote station using a direct dial key (press the key for a long time), then press the control cross in the middle Press (OK) or the right function key “Select”.

Steps ¾: With my Gigaset handsets the effort is comparable: For the “Forward call” function, first press the right “Options” function key, then select: “Forward call.”, and then press the control pad Press the middle (OK) or activate “OK” on the right function button.

In the thread referenced above, @POGO 1104 wrote in Post 4, that the internal connection should be established first. You can then simply hang up and the external call would then end up with the other internal subscriber (steps ¾ would therefore be replaced by hanging up). I wonder if it worked like this on Internet boxes in the past? My attempt: On the phone that was used to answer the external call, “hanging up” terminates the internal connection and also the external connection, and the second phone goes into idle position.

Can anyone tell me how internal forwarding works on a Gigaset Go base? I can imagine that redirection is also easier to do.

Walter

Show original language (German)