The Internet-Booster connected to the cable at Internet-Box 2 looks white. (No connection to 4G) Intervention to helpdesk.
Answer: the booster was deactivated because the speed via cable was high enough!
When I now look at my Internet M subscription in Kundencenter, a pop-up appears with a reference to a speed improvement of up to 190 Mbit/s. with the Internet-Booster. Now what is true? What should I do?
Thanks Simon
The speed on your DSL-Anschluss must be lower than 30 Mbit/s with a Vivo S or InOne home Internet S (40 Mbit/s). For customers with Internet S, the DSL speed must be lower than 40 Mbit/s. With a Vivo M or InOne home Internet M, the speed must be lower than 70Mbit/s.
[https://www.swisscom.ch/de/privatkunden/abos-tarife/inone-home/internet/internet-booster.html](https://www.swisscom.ch/de/privatkunden/abos-tarife/ inone-home/internet/internet-booster.html)
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Hello everyone
We found the problem and solved it.
@Pieyascheusch80: Your booster should deliver bandwidth again as usual. Thank you for a short feedback from your side.
@Jean-Pierre_Feron: Your Anschluss is better than the speed of your subscription, so the booster was activated automatically. disabled.
Best regards
Roger G.
Swisscom (Schweiz) AG, Product Manager Wireline Access
Thank you for responding to these concerns.
The story (older) is a bit more complicated.
The booster was not automatically deactivated.
At that time I contacted the hotline to change my subscription on the condition that nothing would change for me (with Booster the measured speed was around 40 Mbit/s with a subscription of 100 Mbit/s).
The booster was deactivated and it was no longer possible to restore the old situation (even with a subscription change) because the booster was apparently given to someone else (within a very short time).
I still have the booster installed but turned off.
@Roger G Thank you very much for your help. Internet-Booster is running and visible to IB2, but with a weak connection to G4. (Mobile signal strength Good II) According to the Internet M product description, I should get up to 200 MB. Yes, I know that’s the theory. It seems more important to me at the moment that the thing isn’t cleaned up again by Swisscom in the IB2.
