DHCP-Problem? (Internetbox Standard)

steff · Dec 16, 2019

DHCP-Problem? (Internetbox Standard)

Hello everyone

First of all, I have never had any problems with this configuration for many years.

But now it has caught me too.

The following problem with the Internetbox Standard

Screenshot 2019-12-16 at 22.22.16.png

This message only affects my four (2 iMac, Sonos and an Asus RT-AC66U) connected devices that are connected directly to the router via LAN. Everything else works flawlessly. Swisscom TV also hangs on the LAN but the IP is fixed as I saw in the router menu.

Router light is white and should be ok according to the Swisscom online check.

What I have already done:

– Have it repaired with “My Swisscom Assistant”.

– IB switched off and on several times

– Restart all devices multiple times

– IB removed from power

– IB latest firmware installed (10.03.50)

– Fixed IP assigned to iMac

Now I’ve come to the end of my humble IT wits.

What else could it be? Or would an upgrade to the IB3 be the best solution?

greetings steff

Werner · Dec 16, 2019

@steff

The 169 IP that you see in the error message actually means your IBS no longer assigns an active IP.

To rule out configuration errors, it’s best to do a reset with the paper clip while the system is running and then see whether it can then assign the correct IP addresses again with the reloaded default values.

Addendum:

The Asus that is also attached to it, is it running in router or AP mode? If it runs in router mode, it must not have the same root IP as the Internet box, because if both routers use the default root address 192.168.1.1, for example, the 2 DHCP servers would get in each other’s way.

If the hard reset doesn’t help, I would replace the router.

steff · Dec 17, 2019

Werner

Thanks for the info. The Asus should run in AP mode. I only need it so that I have enough Wi-Fi power on the balcony, otherwise nothing works.

So then I save the router settings and do a reset.

Will the important settings be retained with this reset?

hed · Dec 17, 2019

With an optimally placed IB3, the WLAN coverage problem would probably be solved without the additional Asus transmitter.

But if the material is available and you are satisfied with the IB Standard, a change is not necessarily necessary.

steff · Dec 17, 2019

@hed

Yes, that could well be possible, I don’t know the IB3. In our apartment everything runs via a distribution box and I would like to keep it that way. I don’t have a tangled mess of cables anywhere except in my office 🙂

WalterB · Dec 17, 2019

@steff wrote:

@hed

Yes, that could well be possible, I don’t know the IB3. In our apartment everything runs via a distribution box and I would like to keep it that way. I don’t have a tangled mess of cables anywhere except in my office 🙂

At the bottom of the link you can see the different Internet boxes, which subscription do you have?

https://www.swisscom.ch/de/privatkunden/hilfe/geraet/internet-router.html

Werner · Dec 17, 2019

@steff

Having a local backup of the config is always a good idea.

With the reset, the router returns to factory settings and many of the individual settings are lost, but the router must already work correctly with the factory settings.

In your error situation, I would do the first test of the DHCP function before restoring the saved config.

kaetho · Dec 17, 2019

@steff wrote:

Will the important settings be retained with this reset?

Yes, the most important settings are loaded again from the Kundencenter; i.e. WiFi settings and router password (it’s possible that more will be reloaded, but I can’t say right now).

But I would be careful about reloading the backup. If possible, I would briefly document the settings I made myself and then re-enter them. It shouldn’t be too much effort. Background: The IBS has already received a few version updates, and a lot has happened. Setting everything up again cleanly is safer than possibly a messed up config. to load back.

Thomas

steff · Dec 17, 2019

@kaetho

There is also no provision for reloading, this is really only for emergencies.

I’ve already printed out everything that’s important.

steff · Dec 17, 2019

@WalterB

Thanks, I know the different Internet boxes. I’ve had a inOne home for a few weeks.

steff · Dec 17, 2019

So…resetting the Internet box didn’t help either.

There’s something I didn’t mention because I didn’t think it was relevant, but maybe that’s the reason. There is a switch (Netgear pro Save GS108E) between the router and the four devices. Could it be that the switch has a problem, broken or something?

Werner · Dec 17, 2019

@steff

That can certainly be the case.

To test it, simply connect a device directly to the Internet box and you will see it immediately.

steff · Dec 17, 2019

@Werner

Yes, it really is defective. I connected two of the devices directly to the router and it works.

I didn’t even have the switch on the bill.

A defect is defective, it can’t be repaired, can it?

Werner · Dec 17, 2019

@steff

I don’t know your specific switch, but if it’s not a SW problem with the switch that can be solved by updating or reinstalling the firmware, then there’s certainly nothing to repair.

steff · Dec 17, 2019

Is a Netgear pro Save GS108E

POGO 1104 · Dec 17, 2019

@steff wrote:

A defect is defective, it can’t be repaired, can it?

They can - theoretically…

With a new price of just under 50 francs and a technician’s hourly rate of e.g. 100 francs, the new price is already through after 30 minutes and without any replacement part costs…

In short: Rep. is not worth it (unfortunately)

kaetho · Dec 17, 2019

Does Netgear have a “lifetime guarantee”? Ok, the switch is dead, does that mean the warranty is now void? 😉

POGO 1104 · Dec 17, 2019

A reboot of the switch may be enough…

steff · Dec 17, 2019

I just looked up how much the part costs. For this price it’s probably not worth buying anything other than a new one.

Does it make sense to buy the same switch again (Netgear GS108E) or perhaps something different for the future? The size is ideal for this one.

POGO 1104 · Dec 17, 2019

Recommended and optimally tailored to Swisscom TV:

[https://www.swisscom.ch/de/privatkunden/produkte/netzwerkzubehoer/details.html/ethernet-switch-11028114](https://www.swisscom.ch/de/privatkunden/produkte/netzwerkzubehoer/details. html/ethernet-switch-11028114)