Hello PattyB

Yes, saying hello is easy…

And then details so that a member of the community can possibly respond:

“I received the following request” OK, but who sent this request? Via which channel? And what does this concern? Give us an idea of ​​what specifically concerns you, your information is rather vague…

Enjoy the sun this weekend…

Hello PattyB, thank you for your message.

I invite you to click on this link: [Update settings e-mail,](https://www.swisscom.ch/fr/clients-prives/aide/internet/e-mail-setup-ssl.htm l#T=ccc542c4-6487-493e-a08b-cdc94ea67e79&TS=oo9UDtm7Xe9c_EFxyhn_EPyMpEuHzrNPQqr55Y7T834) then select the blue “Open E-mail Updater” button and follow the instructions there. If this still does not work, please contact our hotline. A specialized service will be able to help you and resolve the situation.

Have a good Sunday,

Hello @PattyB

What method did you use to send emails from bluewin to gmail?

Have you activated the transfer in the bluewin mailbox or have you activated the email import in the gmail mailbox?

Is it possible for a machine to directly access the bluewin email box?

DanielD

Thank you very much, problem solved 👍

Thank you very much for the intérêt, it was the gmail box that fetched the emails from Bluewin. Mtn we redirected the emails via bluewin directly to gmail and we were able to carry out the update. Thanks again.

Thank you for your response but finally we resolved the problem by directly redirecting the emails from bluewin to gmail and were able to perform the update.

With thanks and best regards

Good morning,

I can’t update the security request via the link. However, this must be done until the end of June.

Please do what is necessary, if possible.

@line Hello

Up to date on what? a mobile device or on PC, Mac and with which email program?

Good morning,

This update must be done on the machine used. Swisscom cannot do this for you.

see this link:

[https://www.swisscom.ch/fr/clients-prives/aide/internet/e-mail-setup-ssl.html#T=8 43350e4-af03-4234-a4d2-7315d1177a69&TS=sFmkfTMmG8R3Qu5MlLbheoSYWCyfdE7BWKoJFxTQP2w] (https://www.swisscom.ch/fr/clients-prives/aide/internet/e-mail-setup-ssl.html#T=8 43350e4-af03-4234-a4d2-7315d1177a69&TS=sFmkfTMmG8R3Qu5MlLbheoSYWCyfdE7BWKoJFxTQP2w)

Greetings,

On the PC computer. I get a message saying that it cannot find a program to install for e-mail when downloading E-mail Updater.

Good morning,

I’m trying to update my email account according to the swisscom procedure but when I try to save the account changes I get a message “the password cannot be recognized”.

I have high sierra operating system.

Thanks if you can help me

Good morning,

Did you enter the password for the mailbox and not the Swisscom Login password?

DanielD

Good morning,

I didn’t change the account password, I just made the configuration changes given by swisscom.

Follow the procedure

Automatic configuration

The free My Swisscom Assistant program helps you configure, repair and modify e-mail accounts on your computer.

to resolve your issue on:

[https://www.swisscom.ch/fr/clients-prives/aide/internet/e-mail-einrichten-reparieren.html#Configuration\_automatique](https://www.swisscom.ch/fr/clients- private/help/internet/e-mail-einrichten-reparieren.html#Configuration_automatique)

In fact, the Bluewin email password is not the same as that of your account, also known as Swisscom Login or Espace client: [https://www.swisscom.ch/login](https://www.swisscom .ch/login)

@jac1 Hello

With the Mail application on your Mac it’s very simple to delete the account that is obsolete and reinstall it. On the Mail application you go to account, add a Mail account, you give it an account name, the email addressl, and only your password. The rest is done automatically.

PS preferably check that the check mark in the Automatically manage connection settings section is activated. Port settings are automatically managed

Cordialement Doremi

Thank you for your contributions, I was able to configure my account.

@jac1

To close the topic please accept the answer from @Doremi as an approved solution

using the cogwheel at the top right of the post

How to continue to receive @bluewin.ch emails on an Apple Mail after the update? An error message appears on the laptop, which I don’t know how to correct. Before calling the Swisscom paid service (the Helpdesk cannot help me… no comment), I am speaking to one of you, who probably had the same problem. THANKS!

Hello,

I don’t know what part of your configuration is incorrect.

So I suggest this to you:

1=> Delete your email account in iOS settings under accounts.

2=> Redo the configuration from the beginning with the Swisscom help tools:

[https://emailsetup.swisscom.ch/guide/?accountType=imap&app=ios-12-mail&customer=residential&device=mobile&lang=fr&manual=setup&os=ios&step=iosPersonalInfo] (https://emailsetup.swisscom.ch/guide/?accountType=imap&app=ios-12-mail&customer=residential&device=mobile&lang=fr&manual=setup&os=ios&step=iosPersonalInfo)

Greeting

Marco