In the Swisscom Community, you can connect with other customers to discuss Swisscom-related topics and share issues. This page explains how to find your way around the Community and details the most important features.
Browse content
You can search the Community for information and users by using the search field on the homepage and selecting the magnifying glass. Use the filters to narrow down your results.
Navigate through contributions
There are 2 types of contribution: articles and threads. While threads are primarily for discussing topics, articles contain informative, edited content about a particular topic or topics. Each area has a dedicated knowledge base containing all the relevant articles for that area.
Create your own contribution
Do you have a question about a topic, and would you like to open a new discussion? Open the relevant board in the menu (e.g. Telephony > Mobile) and, if necessary, an existing discussion and then click on ‘Ask a question’ in the box on the right. Ask your question, giving as much detail as possible. To tag other users or posts, enter @ in the text field.
Reply to a post
To reply to a post, click ‘Reply’ in the bottom right. In the reply box, you can select the large quotation mark in the toolbar to insert and respond to the original post.
Subscribe to content
To subscribe to content, simply click the cogwheel on a board (topic), discussion post or knowledge base article and select ‘Subscribe to discussion’. You will then be notified by e-mail as soon as new content is published. Under My settings > Subscriptions & notifications, you will see your subscribed content and can change the subscriptions and notifications (e-mail, push notifications, pop-ups).
**Send private message
**To access your private inbox, click on your user name at the top right of your profile picture and select ‘Unread private notifications’. You can also compose new messages or view sent messages here.
Forgotten password
Select ‘Login’ in the top right corner. Then enter your user name on the Swisscom login page and select ‘Forgotten password?’.
If you have any questions or anything is unclear, please do not hesitate to contact us: [admin.forum@swisscom.com](mailto:admin.forum@swisscom.com).