@Pitchblack73 wrote:
Oh dear…. it’s even worse than I thought… the mobile go actually costs 80.- not 60.- like the inOne mobile XS…..
Then all customers who still have Infinity or older and don’t want to spend a lot of money should either turn their back on Swisscom completely or quickly purchase a inOne XS….
Thought you also have inOne Home? Then it costs 60 and not 80 as for non-customers. For occasional users there is also a basic for 45.- unlimited telephony and 2GB surfing in the CH/EU.
@Samsi wrote:
@Pitchblack73 wrote:
Oh dear…. it’s even worse than I thought… the mobile go actually costs 80.- not 60.- like the inOne mobile XS…..
Then all customers who still have Infinity or older and don’t want to spend a lot of money should either turn their back on Swisscom completely or quickly purchase a inOne XS….
Thought you also have inOne Home? Then it costs 60 and not 80 as for non-customers. For occasional users there is also a basic for 45.- unlimited telephony and 2GB surfing in the CH/EU.
As I mentioned, I am not affected by these new subscriptions. But those who would like to have a cheap subscription from Swisscom today or in the future and who may or may not have a inOne Home.
With the inOne including calls to the EU/Western Europe/USA/Canada without any additional costs.
In the future, this will only be possible with the inOne go (80.-) with the additional “International Calls” package for an extra 20.- as a flat rate. This additional package is also required for the inOne basic (45.-). The inOne basic and go subscriptions are only unlimited from CH to CH or from EU to EU, for example. CH to EU or EU to CH is subject to a fee.
@SamuelD wrote:
Hello everyone
It is true that customers who have purchased a discounted cell phone in the past 12 months have to pay a contribution to switch. The discount you received for the device you purchased was also significantly higher than the 200 francs that Swisscom charges when you switch to inOne mobile go (note: it is not 300 francs as incorrectly mentioned in various posts.)
This fee only affects customers who have purchased a discounted device in the last 12 months.
We take to heart the fact that communication was not clear enough from the start. Luckily, we have the Swisscom Community to help you with exactly this kind of clarification.
Kind regards, Samuel
Uh no…… please go to www.swisscom.ch/abowechsel and read paragraph 1 for yourself:
If the customer closes a mobile when purchasing a device (cell phone, netbook, tablet PC or notebook).
If you complete the contract, you will usually receive the device at a lower price. The purchase price will be
calculated based on the selected subscription.
If the customer wishes within the first 12 months after conclusion of the contract or extension of the contract
If you switch to a subscription with a lower subscription fee, Swisscom will charge you for mobile contracts
one-off CHF 300.-, for data contracts one-off CHF 100.-. After the 12 months have expired, a subscription
There are no costs associated with switching. If you extend your contract or sign a new contract without a device
(at the reduced subscription price) there is also a minimum contract term of 12 months. At a
Switch to a subscription with a lower subscription fee within the first 12 months
When concluding or extending a contract, Swisscom will charge a one-off fee of CHF 300.-
Yes, it is actually the case that these subscriptions are not worth it if you often call the EU from Switzerland.
I never do that, so I’m glad I don’t pay for inclusions that I don’t use. For me, the only thing that matters is the data quota, and the new subscription is a significant improvement in my case.
Thanks to the Connect Pack, I also keep the high speed (yes, I want more than 100 MBit/s) and with 3 additional SIMs I now pay 5.- less than before. And I have 40GB roaming. Perfect, thank you Swisscom!
@Pitchblack73 wrote:
Uh no…… please go to www.swisscom.ch/abowechsel and read paragraph 1 for yourself:
If the customer closes a mobile when purchasing a device (cell phone, netbook, tablet PC or notebook).
Contract, he usually receives the device at a cheaper price. The purchase price will be
calculated based on the selected subscription.
If the customer wishes within the first 12 months after conclusion of the contract or contract extension
If you switch to a subscription with a lower subscription fee, Swisscom will charge you for mobile contracts
one-off CHF 300.-, for data contracts one-off CHF 100.-. After the 12 months have expired, a subscription
Switching does not result in any costs. If you extend your contract or sign a new contract without a device
(at the reduced subscription price) there is also a minimum contract term of 12 months. At a
Change to a subscription with a lower subscription fee within the first 12 months after
Swisscom will be charged a one-time fee of CHF 300.- for the conclusion or extension of the contract.
This document is probably outdated because when you ask customer service about your subscription, you are told that it doesn’t apply. So it’s worth asking.
@SamuelD wrote:
Hello everyone
It is true that customers who have purchased a discounted cell phone in the past 12 months have to pay a contribution to switch. The discount you received for the device you purchased was also significantly higher than the 200 francs that Swisscom charges when you switch to inOne mobile go (note: it is not 300 francs as incorrectly mentioned in various posts.)
This fee only affects customers who have purchased a discounted device in the last 12 months.
We take to heart the fact that communication was not clear enough from the start. Luckily, we have the Swisscom Community to help you with exactly this kind of clarification.
Kind regards, Samuel
And regarding the “discount you received for the device you purchased” - many customers do not take into account the extra 20.- that you pay per month for the entire contract period when you get a new device.
The customer will continue to be charged this 20.00, even if the minimum contract period has long since expired or the smartphone has been paid off (if paying in installments). Swisscom continues to cash in happily. I recently helped another “customer” save the 240 per year in the future… unfortunately I couldn’t save her from the hundreds of francs that she has unnecessarily paid over the last few years.
Good point, corrected it
@ManuCH wrote:
@Pitchblack73 wrote:
Uh no…… please go to www.swisscom.ch/abowechsel and read paragraph 1 for yourself:
When the customer purchases a device (cell phone, netbook, tablet PC or notebook), he or she closes a mobile phone
Contract, he usually receives the device at a cheaper price. The purchase price will be
calculated based on the selected subscription.
If the customer wishes within the first 12 months after conclusion of the contract or extension of the contract
If you switch to a subscription with a lower subscription fee, Swisscom will charge you for mobile contracts
one-off CHF 300.-, for data contracts one-off CHF 100.-. After the 12 months have expired, a subscription
Switching does not result in any costs. If you extend your contract or sign a new contract without a device
(at the reduced subscription price) there is also a minimum contract term of 12 months. At a
Switch to a subscription with a lower subscription fee within the first 12 months
Concluding a contract or extending a contract will charge Swisscom a one-off fee of CHF 300.-This document is probably out of date, because when you ask customer service about your subscription, you are told that it doesn’t apply. So it’s worth asking.
OK, possible. But I’m not going to the document itself but to the URL www.swisscom.ch/abowechsel… in this case they should fix that as quickly as possible and ensure that in the future that the line behind this URL is linked to the most current version.
I currently have a inOne XL - and could imagine switching to a premium. So I wanted to find out more on the homepage…. and now I don’t understand anything anymore……?
So, the premium says: unlimited telephony to the EU/Western Europe and USA/Canada…. and further down in the options it says again CHF 20.00 for unlimited telephony to the EU, USA and Canada…..ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh now???
Then it’s not clear with the multi-device either: in Premium “up to 5 additional devices”… currently 3 are included in the XL… I’m just hesitant about the term “up to”, especially in the options Again, various additions and costs are listed, depending on whether mobile, watch or tracker… So what is it like now - 5 devices included in the basic price or additional costs…?
Something that doesn’t really concern me, but I don’t think it should be in the small print: “unlimited surfing in the EU”…. for me this means unlimited! In fact, it is limited to 100 GB per month (ok, that’s a lot and probably only affects a very few), after which the speed will be drastically reduced! As I said, only mentioned in passing, but honesty lasts the longest, right?
So I still don’t know whether it’s worth it for me…. ultimately it’s just about streaming music services, navigation and Swisscom TV abroad, so 48 GB a year can be tight…
@5Star wrote:
I currently have a inOne XL - and could imagine switching to a premium. So I wanted to find out more on the homepage…. and now I don’t understand anything anymore……?
So, the Premium says: unlimited telephony to EU/Western Europe and USA/Canada…. and further down in the options it says again CHF 20.00 for unlimited telephony to EU, USA and Canada…..ääähhh like right now???
Then it’s not clear about the multidevice either: in Premium “up to 5 additional devices”…. currently 3 are included in the XL Options again various additions and costs are listed, depending on whether mobile, watch or trackers….. so as now - 5 devices included in the basic price or additional costs….?
Something that doesn’t really concern me, but I don’t think it should be in the small print: “unlimited surfing in the EU”….. for me this means unlimited! In fact, it is limited to 100 GB per month (ok, that’s a lot and probably only affects a very few), after which the speed will be drastically reduced! As I said, only mentioned in passing, but honesty lasts the longest, right?
So I still don’t know whether it’s worth it for me…. ultimately it’s just about streaming music services, navigation and Swisscom TV abroad, so 48 GB a year can be tight…
Hi
I’m in the same boat as you, my first 12 months since extending my contract to inOne XL have expired a few days ago, which means I could be on February 28th. Switch to a cheaper subscription without penalty. However, I also find the new inOne mobile premium interesting, but it costs 20 more… so roaming has not simply been eliminated, but the fees have simply been increased. And I agree with you about the 48 GB, I never thought it would be possible to achieve that, but at the end of the year I was still shaking that it would be enough 🙂
Now to your questions; As I see and interpret it, the additional package “International Calls” for 20.- is only required for the inOne basic or inOne go subscriptions - it’s already included in the premium. However, there is a small limitation, but that was there before. By worldwide, Swisscom always means World Zone 1… which means more exotic countries such as Japan are not included. So if you want to make regular or sporadic calls to Japan and other countries that are not included in the EU/USA/Canada and World 1, you need this option permanently or temporarily.
“Us” also still includes up to 5 multidevices, and there is still no distinction made according to device type - at least I hope so.
“Unlimited” is and remains a marketing term, although this time it actually seems to be unlimited, at least as far as access is concerned. You are catapulted 20 years into the past in terms of speed, but if necessary you can still surf at 128 kbps… isn’t that ISDN speed? LOL
Nevertheless, the comparison with the old inOne XS with the 30 minutes including calls to the EU/USA/Canada doesn’t work. How many customers are there who don’t call abroad for a single minute month after month? There are also other, significantly cheaper prepaid providers for such international calls. If you have friends or acquaintances in the EU and you call regularly, 30 minutes included per month is nothing anyway.
@Samsi wrote:
Nevertheless, the comparison with the old inOne XS with the 30 minutes including calls to the EU/USA/Canada doesn’t work. How many customers are there who don’t call abroad for a single minute month after month? There are also other, significantly cheaper prepaid providers for such international calls. If you have friends or acquaintances in the EU and you call regularly, 30 minutes included per month is nothing anyway.
But the comparison works. If you have inOne XS today, then with the 60.- you have these 30 minutes included. You can still stick with Such calls are no longer included in both basic and go subscriptions. It’s quite possible that these are the 20% who won’t benefit from the new model, but my gut feeling and experience in this industry tell me that’s not the case. Roaming and including roaming have been abolished - OK, but not without increasing prices.
I also think that it is as you and I suspect. If it weren’t for the 24 GB, I would have switched to a inOne L, because I no longer make calls abroad for more than 300 minutes. However, that’s how it is - if you have the freedom you use it, as we can see it can surprisingly be tight with 48 GB
If I take into account that I currently pay 200.00 including the telephone discount and receive 15% on it (Smart Business Connect advantage) and I assume 180.00 without the device, there would be a difference of CHF 27.00, unless I had 15% again ( then it would still be 5 p.m.) I have to honestly say that over the course of the year this does have an impact… and yes, if I’m on vacation in F, I could definitely get away with a little cheaper in D and A for this Betrag - but with clearly limited data and then SwisscomTV streaming will no longer be so liberating (we had just discovered in November in Strasbourg, that the hotel’s free WiFi was too slow for this, so streaming via cell phone)
If I do it, it’s probably just out of convenience and laziness - I experienced it last summer vacation when I had 12 GB: looking for a good, suitable prepaid data card is nerve-wracking and takes time to compare. Not everything is really as cheap as it seems…
But then I switched to inOne XL before the holidays and the thought of prepaid was gone for the time being.
wrote:
Why should Swisscom force the customer in 2 years? How many people still have a subscription that’s X years old and are still using it today? And even if… 2 years is a very long time. It’s quite possible that there are other, even cheaper tariffs/options, be it from Swisscom or the competition.
Yes, it could be that the subscriptions were older than the ones two years ago. In any case, Swisscom wrote a letter to all infinity 1.0 customers in 2018 telling them to switch to a new InOne subscription by a certain Frist or they will be automatically migrated to a suitable subscription. This was done with the old landline/internet and mobile subscriptions and caused quite a stir….. according to their terms and conditions they are allowed to do this, but it could have been done more diplomatically. Swisscom wouldn’t be Swisscom if it hadn’t made every attempt at its disposal here too;-).
ManuCH wrote:
By the way: Swisscom told me on Twitter that the following calls are included:
- from CH to CH
- from EU to EU
- from EU to CH
Is that true? I have read contradictory reports here in the forum that, for example, EU to CH should not be free.
With the ABo L there was a special 300 minutes a month from Switzerland to Europe.
With the new ABo this is not the case from CH - EU and vice versa EU - CH.
So from what I read, unlimited phone calls are only possible in the EU and only in Switzerland, so not across the board.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
WalterB wrote:
@ManuCH wrote:
By the way: Swisscom told me on Twitter that the following calls are included:
- from CH to CH
- from EU to EU
- from EU to CH
Is that true? I have read contradictory reports here in the forum that, for example, EU to CH should not be free.
The ABo L included a special 300 minutes a month from Switzerland to Europe.
With the new ABo this is not the case from CH - EU and vice versa EU - CH.
So from what I read, unlimited calling is only possible in the EU and only in CH, so not across the board.
Exactly, that’s why my original question was directed to the OP. Is that actually the case or is it just poorly worded and CH-EU and EU-CH are still possible.
I think we have to be patient until tomorrow, all the Swisscom moderators are already in bed 😉
