Of course the problem is related to IOS12, as is probably clear to everyone.
However, I donāt have any network problems anywhere with the Eifoon 7 and Iām usually in more than just 2 or 3 different places.
Your attempt to explain using the frequency bands seems plausible to me, but I would still claim that it only affects the newer Eifoons aged 8 and over, as no one aged 7 or older has reported such problems to me so far.
Therefore: stick with the device (dependent) problem.
@Juergi wrote:
Yes, itās a shame that something like this can happen with this expensive device and the 200 franc monthly subscription. Will they ever compensate us for the trouble?
The subscription isnāt the problem, put the SIM in an older iPhone or an Android device and everything works perfectly! .png ā:friendly_grin:ā)
Newer isnāt always better
I just spoke to your Apple support representative. He explained to me that he was tired of the telecom providers blaming Apple. However, he was not aware of this case being discussed here and referred to a reset of the device. If this does not lead to the desired result, the problem is clearly the telecom provider. Now I donāt care who is accused, but this device is so useless. And as a customer, I mainly feel let down by Swisscom. Why hasnāt SC made an official statement when so many customers are complaining?
The question arises as to whether the Apple 1st level supporter really has all the background information to assess where the error lies.
The Swisscom 1st level supporter will probably make a similar statement that he is tired of everyone blaming the provider instead of contacting Apple.
But youāre right, more transparency and a joint public statement from Apple and Swisscom would really be very helpful.
But as is usual in such cases, at some point it works without it being clearly communicated where the error really was.
@ZH_Swiss wrote:
I just spoke to your Apple support representative. He explained to me that he was tired of the telecom providers blaming Apple. However, he was not aware of this case being discussed here and referred to a reset of the device. If this does not lead to the desired result, the problem is clearly the telecom provider. Now I donāt care who is accused, but this device is so useless. And as a customer, I mainly feel let down by Swisscom. Why hasnāt SC made an official statement when so many customers are complaining?
You will receive an even more official statement than this one from Swisscom hardly get it.
Otherwise read this:
[https://www.macrumors.com/2018/10/03/iphone-xs-lte-connectivity-apple-investigation/](https://www.macrumors.com/2018/10/03/iphone-xs -lte-connectivity-apple-investigation/)
Or also here: [https://www.iphone-ticker.de/lte-problems-apple-mit-unterstuetzung-von-iphone-unternehmen-auf-errorsuche-132078/](https://www.iphone-ticker .de/lte-problems-apple-with-support-of-iphone-owners-on-error-searching-132078/)
