Swisscom’s own DynDNS service is only available on private customer routers (Internet Box *), but not on business customer routers (Centro Business *).
On CentroBusiness you need an account with an external provider of DynDNS services.
Edit: Ah, apparently you figured this out yourself a few seconds before I posted my answer. Has overlapped.
This illustrates the problem that there is no support area for business customers. This page is only suitable for private customers - but it doesn’t say anywhere on the page that this is the case, and there is no analogous support page for Geschäftskunden.
@cslu, Your information may be correct, but it is still highly unsatisfactory. It means: The service for Geschäftskunden is worse than for private customers. Swisscom’s own DynDNS service does not exist, nor do any support pages.
Who can change this page to make it clear that it only applies to private customers?
Hello @adrianrbf I will review the article with a product manager and then adjust it so that it is clear that it only applies to private customers.
Sorry for the inconvenience, I previously meant our help pages on swisscom.ch/hilfe, these are valid for private and Geschäftskunden, although the URL says “private customers”.
I see two themes here:
1. Why is Swisscom DynDNS available for private customers but not for Geschäftskunden?
The answer here is probably that you
a) Geschäftskunden typically/prefers to rent a fixed IP for these purposes (private customers are not allowed to do so at Swisscom) and therefore sees no reason to cannibalize the business with fixed IPs with a free alternative service
b) you don’t want to take responsibility for “business-critical” use of a free additional service
2. Why is the relevant information aimed at private individuals but not at Geschäftskunden?
Probably because it is assumed that DynDNS is less of an issue with Geschäftskunden (see a above) and if it is, that with Geschäftskunden there is professional support in this regard, which then already knows what the situation looks like and not based on support articles for end customers is instructed.
In short: It is not necessarily unusual for such offers in the private customer sector to be documented in more detail or more “visibly” than in the business customer sector. Precisely because the presence of professional support is assumed there.
Which in turn leads to the question: Where is the support area for Geschäftskunden?
No, you can not assume that “at Geschäftskunden there is professional support in this regard that already knows what the situation looks like” - because how is the professional support supposed to know what the situation looks like if Swisscom doesn’t document it?
@MiriamF
Thanks, but that’s only the third best solution. The second best thing would be to adapt the support page so that it also refers to Geschäftskunden. The best thing would be to adapt the offer so that what is described here is also available for Geschäftskunden. Who should I contact to suggest this?
because how is the professional support supposed to know what the situation looks like if Swisscom doesn’t document it?
Well, you found the relevant documentation (PDF) yourself and linked it above… whether you need it is another question.
As someone who offers professional support in the IT sector, I would put it like this:
Things like this (such as the fact that Centro Business devices only use third-party DynDNS, while InternetBoxes offer their own service) are learned from experience when in doubt. It’s not difficult to “realize” that once you’ve had the case.
If you rely on statements, documentation, etc. from any manufacturers and providers, you will soon be fighting a losing battle in IT anyway 😉
I mean, I can call Swisscom four times and ask for some information about a product. Typically I will get four different answers, none of which are correct.
Unfortunately, that is the reality in the industry. (And it’s not a Swisscom-only problem… at a Swisscom competitor in the business telephony sector, it took me a while before I was able to find out the name and direct dial number of apparently the only employee who had any idea about their telephony system. It’s the sad truth: 9 out of 10 people at this company know less about their product than I do, after spending 15 minutes talking to person #10, the only one who knows what the people there are They simply don’t know what kind of products they actually sell and how these products work. Funnily enough, among these 9 completely clueless people is the guy who runs the training courses.)
Of course, it would be a “plus” if the article explicitly stated that it does not refer to business routers. However, since the article talks about “Internet boxes” and not “Centro Business Routers”, you can actually attest that the content is correct.
(And of course a clever help area for Geschäftskunden wouldn’t be a bad idea… I’m totally with you… I’m just trying to explain why this probably isn’t a priority from Swisscom’s point of view. We’re all about the fact that a lot of things are going wrong at Swisscom we completely agree.)
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
Greetings everyone,
I wanted to switch on DYNDNS in the standard Internet box. This cannot be done because the Internet box has the message
“The Internet box has not assigned a public IP address. This service is therefore not available. Dynamic DNS service is not available”
I can’t get any further with Swisscom support at the moment. I reset the modem several times, set it to delivery status, etc., but without the desired result. What else can I try?
The error message actually says very precisely what the problem is, namely that there is no public IP address available for your Anschluss.
Technically the problem is that Swisscom has activated CGNAT on your Anschluss and you now have to get support to turn this off again on your contract.
Only the hotline or myService can do this (usually without charge).
As soon as CGNAT has been deactivated, you will also be able to set up the DynDNS and the VPN connection.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
Since you can’t give thumbs up to answers under “articles”, I express my agreement with @[deleted]’s comments in writing 😉
That’s exactly how it is. It’s unclear why support couldn’t help. It’s best to just call again and hope that this time you can get someone on the phone who isn’t incompetent. (And if some clueless person wants to reset your router seven times: hang it up. So the phone, I mean…)
Then we hope that it will now be activated for you too.
By the way, in comment #3 to this knowledge article I already pointed out the still missing reference to CGNAT, but since public IPv4 addresses are increasingly scarce at Swisscom and sometimes have to be purchased externally, they want effective customer access to this Goods that are becoming increasingly valuable may not even be really customer-friendly…
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
Hello community
Someone may end up here with the intention of being able to access their router from outside, i.e. the Internet. DynDNS alone doesn’t do that. To do this, you have to activate the VPN server on the Internet box AND set up a corresponding VPN client on your cell phone or PC. This is described well and understandably here. DynDNS is just a help to use the selected DNS name instead of the IP when setting the VPN.
Once everything is set up and the VPN client is active, you can then access the router from the Internet (i.e. cell phone in the mobile network) via 192.169.1.1 (enter it in the browser).
This is the basic requirement if you want to control an IP cam from outside, for example. How this has to be done in detail is a different matter (and involves safety risks if it is not done correctly).
Hello community,
I replaced my Internet-Box 2 with a new Internet-Box 3 and restored the MySwisscom settings. All settings are the same as on my old box, except the DynDNS setting. This DynDNS setting is currently shown as disabled, and when I try to enable it, I cannot use the same hostname as before because it is already registered on the Swisscom DynDNS server against my current public IP address. How can I solve these puzzles, does anyone know?
….keep on rockin' 🤘🏼🤘🏼🤘🏼
