Top up with My Swisscom does not work

    • I use the My Swiscom app with an iPhone and if I select another Natel with an Easy Smart card I get the overview and consumption correctly, while if I select “Recharge” I have a little circle that keeps turning and nothing ever appears.

    Does it happen to everyone? Do you know why?

    Thanks so much Summi

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      • Summi

      • Solutionselected by Summi

      Hi Supermario45,

      this morning I saw that there is an update to My Swisscom and now it works.

      Happy Sunday Summi

    Hello sum me again,

    I checked the functions available with My Swisscom and it says that you can only pay invoices via visa or master card but they don’t mention easy credit top-up

    [https://www.swisscom.ch/en/private-customers/help/mobile/my-swisscom-app.html](https://www.swisscom.ch/en/private-customers/help/mobile/ my-swisscom-app.html)

    If it says “recharge” it seems possible but as said in the link there is nothing written about it.

    bye bye

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    • Summi has responded to this post.
      8 days later

      Supermario45

      Hi Supermario45,

      thanks for the reply. To show you better I’ll send you two images. The top-ups I was telling you about are marked with the red arrow, while if I select the blue “Top-up” at the bottom then it always asks me for a confirmation SMS.

      Do you have an idea? Thanks Summi

      Image 1.png

      Image 2.png

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