Hello @Jean-Pierre_Feron
A message indicates that the Customer Area is disrupted. However, the affected functions are not listed.
Have a nice day and have a good New Year’s Eve.
Cordialement,
When only the old box existed, there was never a problem related to the customer area for the order of channels.
For several months now, the problems have been recurring.
Today, in addition to not being able to change the order of channels in my favorites list, the system has deleted all the channels from the “Plus” pack to which I subscribe and therefore impossible to schedule recordings or even watch these channels.
When you pay for a “premium” service, the customer expects a service that is up to par…. It becomes a little tiring, not to mention the incessant restarts of the box.
Come on, let’s be optimistic and hope that in 2017 Swisscom takes its responsibilities. Happy New Year everyone!
Having the same channel in three different formats, like SF Sport in SD, HD, and UHD, it still remains a channel. Nothing to do with an enrichment of the offer. On the other hand, channels like thriller cinema have disappeared, to make way for the 99th version of MTV. No, I think an enrichment of the offer is something else. But hey…
Happy New Year 2017 to everyone
Patrick
Good morning
There is a temporary solution
On your TV Box replaced your favorites list with the Swisscom channel list, saved the modification. And your missing channel from your subscription are accessible again not in the order you want but visible. This while waiting for the bug to be fixed.
Cordialement
Hello @Jean-Pierre_Feron
This is a good question and unfortunately I don’t know the answer.
I understand that these problems are distressing to you, but I have no doubt that the technicians will do their best to resolve them as quickly as possible.
Cordialement,
for weeks I have been trying to convince them (Swisscom) to at least block access to channel list management to prevent someone (who is not informed: not everyone wastes their time on the forum or not going to consult the list of disturbances before doing something) don’t waste your time changing the order of the channels and losing everything when recording.
That would be the least… polite.
Nobody cares!
It’s sad, but there was a time when I was a fan of SwissCom.
:smileyhappy:
Charcoal wrote:
As the forum doesn’t work much better than the rest, I would like to point out that what makes me smile is the advertising on the new channels, supposedly easy to manage!!!A small downside:
there are still things that are not bad at Swisscom but
it’s in the details that they ruin everything:
who kisses too much and hugs badly
a bad kisser misses the train
