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Jober wrote:
Good evening,
If you are talking about the list of channels in the customer area, there is currently a problem on this subject. Unsubscribed channels appear as subscribed and vice versa. Also, do not make any changes, because you will lose your personalized list.

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It’s not forbidden to read posts before responding…

To answer others, I was also fooled the first time. I went to modify my channel list and when I saved I saw that it had messed up everything. Personally, I’m not going to consult the list of faults every time I want to do something for fear that a feature is faulty. This is totally absurd.

What would be smart is Swisscom to lock this functionality or put a message in red on the channel modification page so that others don’t get fooled. In my case, if I had known, I would never have touched this list and waited for it to be resolved.

Hello everyone,

We are just receiving new information about the disruption to the order of channels in the Customer Center. If all goes well, we expect to be able to restore functionality by the end of this week/sometime next week. We are working to make this feature fully available again as soon as possible and sincerely thank you for your patience.

Cordialement

Good morning,

Thanks for the news Even if it’s still a long time!!!!!!!

Hoping that we will find our list before the breakdown!!!!! Otherwise, hours wasted again….. And if this is the case I hope that in the future you will provide a backup if there is a new breakdown as serious as this???

Greetings

The Hotline suggests for a backup to have the list printed, without printing it but to make a backup so you have the list as you want. Not a great solution but otherwise it’s better than nothing.

The telephone directory can be recovered from a backup (in the customer area or on your own PC) of the internet box.

Why not channel lists?

What I would really like would be a small external program, for example based on EXCEL tables, on which you could prepare your lists and then import them into the system.

We would thus have:

1- a simple, really easy system for preparing your lists,

2- lists of correct channels to print.

@NathalieSI

finally some good news!

Note, perhaps, that the German forum is a little more optimistic about délai!

kind regards

JPF

pao

Good morning

The disruption to the order of channels in the Customer area is now functional again. Thanks to the technician for doing everything to make it work again.

Good afternoon Doremi

Yes. a big thank you after 5 weeks of waiting

@NathalieSI

Before resolving a fault (Last update 01/18/2017 1:40 p.m.) You should make sure that it works. For me it works in a vacuum when updating the modification was not made. Like before. Tested with several browsers and several PCs. Who are we kidding?

Good morning,

Description

The disturbance is lifted. The Customer Area is once again available in full. We apologize for any inconvenience caused. Swisscom

Estimated resolution time:

01/18/2017, 1:30 p.m.

However, it is true that for the moment things are going well!

Miller you sleep
Your mill is going too fast
Miller you sleep
Your mill is going too hard

Best regards

@Black Mamba Hello

With Google and I created a new favorite list it took about 3 minutes but it works. Or maybe I’m luckier than you!!!

Cordialement

Hello,

As far as I am concerned, the problem with the order of the channels is not completely resolved.

Backup…. the circle still turns (IE11 and Firefox), on the other hand the F5 key offers the backup and actually does it…. already a little ++++

On the other hand, when I move chains for example from 248 to position 9, the chain goes to position 9 but keeps row 248… which in my opinion is still a small problem….

Courage… 😉

Hello,

as far as I am concerned after having carried out several manipulations the verdict is unfortunately: STATUS QUO

Backup still doesn’t seem ok. Loss of channels previously saved and positioned (uncheck themselves)

Rank number is displayed incorrectly despite its correct position in the list.

Am I an isolated case?

Yours sincerely

it still doesn’t work!!!!!!

Good morning

And yes it still doesn’t work, I simply checked the channels which were no longer there and I weighed on modifications and the wheel turns, turns, etc… after 10 minutes I stopped

Greetings

Hi Maldives7,

Exactly the same, turn, turn…………

still not working!!! The wheel turns and turns. Even with the F5 key it doesn’t work.

Hello,

as far as I am concerned after having carried out several manipulations the verdict is unfortunately: STATUS QUO

Backup still doesn’t seem ok. the wheel always turns… (IE11 and Firefox)

F5 sometimes offers the “SAVE” window, sometimes not.

Loss of channels previously saved and positioned (uncheck themselves)

Rank number is displayed incorrectly despite its correct position in the list.

Courage… Kind regards

In fact, unfortunately it doesn’t work. Tried with the Canal+ channels and the recording of the modifications runs in a loop and by refreshing the page with F5 the movements remain recorded however some visible channels are no longer.

I also try to modify the order of the channels via manual entry and it does not take the change into account (Position 204 modified to position 9 as soon as I validate the change position 204 is redisplayed)

In the classification of channels I have in order channels 1 to 8 then 237,234,232,236,13,235, then it starts again in order with channels 15 and 16