For my part, I called the hotline because I could no longer watch the channels (black screen with message but the sound was ok), and after waiting a while I had someone who helped me out with the box by 5 minutes. Everything has been normal since then 🙂

Last night I encountered the same problem after a reboot. I rebooted the box a second time and everything was back to normal…

Good morning,

In the customer area Swisscom TV the lists of channels still in chaos, subscribed channels which are no longer subscribed and which are in the basic offer

Good morning,

I just went to the customer area and it doesn’t seem to be working correctly.

I moved the new French channel with those of the same language.

Then I wanted to record and there a waiting circle turned for several minutes without effect.

I ended up doing a refresh (F5) and at that point a message came to me asking me to save the changes. Which I did.

Caramba, I found myself with lots of subscribed channels which were no longer checked and also the others were mixed up….

In short, my “PERSO” list is completely lost!!!! 😞

I have IE11 and Windows 7 Pro

I tried with Firefox to do another test and IDEM!!!!

It seems that the customer area still does not work…. At least for me

Should I redo my entire list? If so, it’s depressing…

Yours sincerely

Good morning

I confirm with several browsers it is impossible to save the modifications and the channels are no longer available on the box since it follows the customer area.

Hello,

Thanks for the feedback. Swisscom support achieves the same result, IE11, Firefox, Chrome.

I imagine that customer service will go back to red.

Caramba… we will have to re-address the order of the channels once this fault is resolved 😞

Happy holidays.

Hello everyone and thank you for your contributions.

Since this morning, the disturbance concerning the modification of personal data in the customer area has been lifted: [Disruptions and service notes.](https://www.swisscom.ch/fr/clients-prives/aide/statut- network-services.html)

The customer portal is now available in full. We apologize for any inconvenience caused.

Have a happy holiday season everyone.

Cordialement,

@StéphanieC Hello

Well no! All the strings (Swisscom TV) which disappeared in visible mode once checked these ok the checkmarks come, but saving the modifications the wheel turns, turns and nothing happens no modification!

And with multiple browsers and history cleared!

Cordialement

Hello Doremi, really sorry but we are not sure we understand you.

What exactly is the problem encountered? Can you detail the situation for us? Please also clear the cache and delete cookies from your browser.

Thank you in advance for your feedback.

Cordialement,

Hello,
Sorry to contradict you dear Stéphanie but we came with a technician to do a test and nothing works.
Yours sincerely

Hello Uranus, in your case this is absolutely correct.
A trouble ticket is open and still pending in your file.

Dear Doremi, we were unable to reproduce this problem. Have you deleted your history, cleared your browser’s cache and cookies? Have you logged out from your customer area? Can you also perform a test with Google Chrome or Internet Explorer?

Cordialement,

@StéphanieC

Thank you for your response

Yes, all cookies, history, browser caches and a data deletion program have been emptied and restarting the computer does nothing.

On Macbook browser Safari Firefox and Google Chrome

@Doremi, thank you for these details.

Your request is sent to the competent department, you will be contacted as soon as possible.

Cordialement,

Good morning,

on the customer area, my list of channels is no longer complete I am missing the channel packages The + on safari and firefox so I cleared the cache of both browsers which I do regularly and now everything is back in the ’order

@StéphanieC

Thanks for the follow-up

I have exactly the same problems @Uranus from his posts ‎from 21.12.2016 11:30 if ever

Cordialement Doremi

Hello everyone,

@StéphanieC Same at home this afternoon, impossible to save the list of channels once modified! I use chrome. I disconnected, cleared the cache and when I reconnected half of my channels were disabled. In short, I deleted my list of channels and I will make one when the problems at Swisscom are finally resolved…

@StéphanieC Re Good evening

A technician called me back quickly. Thank you, very fast and competent service, well done.

Indeed, a few more concerns on our personal list are still ongoing. For those who cannot yet put the checkmarks back on the (missing) channels subscribed but not visible in the customer area, you can temporarily activate the list of Swisscom channels on your TV Box.

Cordialement

Good morning,

Same problem with 2 subscriptions. This is following the change which removes the SD and HD channels to only display one. I solved the problem by making a correction in my list (adding a channel), it crashes with the wheel spinning endlessly.

You open a new window a few minutes later. You find your list with almost all the channels removed. You add the missing strings again… and it works.

Why keep it simple when you can make it complicated:smileyindifferent:

Hello, Still having problems in the customer area “manage channels” Lost almost all the channels in my personal list!!!! What M…. if we have to redo it it’s nonsense… We have something else to do!!!!

Can we make a backup in the future for example in the Cloud???? Thanks in advance for the response

Best regards and Happy Holidays

PS: can we have news from Swisscom!!!!!!! THANKS