I am preparing an album for "publication" to a group of friends. When I use the generated link to view the album I discover many problems. Among them are 1. Safari has so many problems with downloading and with activation of icons on the thumbnails that I abandon it and use Chrome. (PS I am a MAC user). Is this known? 2. There is no help available (for my friends). The implemented functionality is TBD (To Be Discovered). Can you provide at least some introductory help that I can send to my friends (in French, German, and (optionally) English? 3. The icon at the upper right corner of the thumbnail window appears to download everything. This can be huge (time and space consuming). It doesn't appear to load just the selected photos. 4. When transitioning from thumbnails to a chosen photo (by clicking on it) it takes a very long time (minutes) before the photo is shown. However, the info about the photo is available!!?? Is my experience so bad because I am on a MAC? Is there a timeframe for improvement on these issues?

Hi AllanAtPlay I'm sorry for your bad experience and I hope I can help you with some points: 1. There are no known issues with Safari, I just tested it myself and it seems to work. What Safari and Mac OS version are you using? 2. Where exactly do you need help, what is unclear? Is it only on the sharing page or a generall problem? 3. We already fixed this bug, it will be released next week. 4. There was a lot of unexpected network traffic last Saturday & Sunday. That's why the loading of pictures took longer than usual. We're working hard on solving this problem so that this won't happen again.

myCloud: Viewing and downloading pictures from albums for which you only have a link

AllanAtPlay

I am preparing an album for "publication" to a group of friends. When I use the generated link to view the album I discover many problems.

Among them are

Safari has so many problems with downloading and with activation of icons on the thumbnails that I abandon it and use Chrome. (PS I am a MAC user). Is this known?
There is no help available (for my friends). The implemented functionality is TBD (To Be Discovered). Can you provide at least some introductory help that I can send to my friends (in French, German, and (optionally) English?
The icon at the upper right corner of the thumbnail window appears to download everything. This can be huge (time and space consuming). It doesn't appear to load just the selected photos.
When transitioning from thumbnails to a chosen photo (by clicking on it) it takes a very long time (minutes) before the photo is shown. However, the info about the photo is available!!??

Is my experience so bad because I am on a MAC?

Is there a timeframe for improvement on these issues?

AllanAtPlay

But, today the behaviour of Safari is much more reasonable. At least I can see the pictures one after another (point 4 of my original post). What was wrong with the system on Saturday?

Note however that, at least for me,

the activation of icons on thumbnails works with Chrome but not with Safari or Firefox

Is there a problem in having pictures which belong to more than one album?

LaurinK

Hi AllanAtPlay

I'm sorry for your bad experience and I hope I can help you with some points:

There are no known issues with Safari, I just tested it myself and it seems to work. What Safari and Mac OS version are you using?
Where exactly do you need help, what is unclear? Is it only on the sharing page or a generall problem?
We already fixed this bug, it will be released next week.
There was a lot of unexpected network traffic last Saturday & Sunday. That's why the loading of pictures took longer than usual. We're working hard on solving this problem so that this won't happen again.