Can see tV guide but no TV signal when i select a channel

gerchris

have this set up internt input to wlan connection kit and fromthe first connection box cabel to swisscom tv.

I want to remove the wlan kit (no longer use two boxes) and ran the cable directley from my router to the tv box but i cannot get a tv channel signal, tv guide works, can play replay programs on the channels but no live TV. I rebotted everythin but no sucess.

i reinstalled the wirless conection box and it works again...

any suggestions on how ot remove this connection box and get eh tv box to work?

TizianaD

Hello @gerchris

Could you resolve your issue in the meantime? What about your TV connection? Let us know if you need further assistance 🙂

Regards Tiziana

gerchris

Just changed to the new uhd box but the Problem persists, i can not remove the wirless connection box and plug directly into my router( says no tv signal but see everything else in the guide, recordings etc) reinstalled the wirless connection box and works perfectly

LeylaG

Hello @gerchris,

Since the last update, it is possible that some customers are experiencing problems with HDMI, such as black screen, pixelised image or no sound. Our technicians are working on it, however, we cannot give you a resolution date.

Do you use the new HDMI cable provided with the UHD box? Have you tried different HDMI ports?

We advise you to use the WLAN kit if it allows you to watch Live TV.

We are sorry for the inconvenience and thank you for your understanding.

Kind regards,