7 day replay

Maylors

I cannot reply anything from the channels that I have selected for 7 day repolay, it worked fine for the past 2 years with the latest box and now it just tells me that everything is unavailable at this time! Can this be fixed?

friendlyfire

hey @Maylors

are you still facing the same problem?

if you have just activated replay, please note that you cannot directly watch the replay programs - you can only watch shows which air AFTER the replay-activation (so you have to wait for 7 days until you can use the full replay guide)

if this is not your issue, I strongly recommend to call the support hotline at 0800 800 800 as this can have multiple root causes

hope this helped - good luck & best regards,

mattematics

babelk

I'm getting the same issue: most of the time, if I want to replay something, I'm asked to activate replay on a programm that is already set up for replay. most of them are setup since day one. But if I just touch the activate replay, then I get an error message saying that replay was not activated for this one (which is false).

My feelings is that swisscom is modifying its replay settings protocol and do not manage correctly previously defined settings. Anyway, replay is not usable for days. Seeing the swisscom support website, no direct way to contact them (only the phone but I don't have time for that). Thus sorry to post this message here, would be great to find a better way to get help (or just wait until they fix those issue).

Cheers