Good day
I have now read through the forum and also visited the error page. This didn’t help me, so I’ll try it here.
Since the update to iOS9, the STV2.0 app login no longer works. All steps such as restoring the iPhone, reloading the app, etc. were unsuccessful. From the comments in the Appstore I see that I’m not the only one with this problem.
I can log in, but I will be deregistered immediately.
Can someone help me with that? Thanks in advance!
You should be able to log in with the Swisscom login for your TV2.0 account. Assume that you tried to log in via WiFi in addition to the mobile network. Same problem whether mobile or WiFi network? What does the login to WebTV look like? Simply to rule out that it is the login in general or just on the smartphone. Otherwise try on another smartphone if you have one (colleague, girlfriend, etc.). Alternative login method with cell phone number or Infinity login also ok?
A friend of mine also mentioned that the 9Fr subscription no longer works. As far as I know, this subscription has been abolished (?). I think a call to the hotline would provide certainty.
The login problem is only limited to your iOS9 and is the same with WiFi or mobile networks. You have a Vivo package and therefore an SC login. Do you also log in with the SC login? If you have an SC cell phone contract, have you already tried the Natel login? With Infinity-According to the Infinity login (note, separate account!)?
I think if there was a general iOS9 problem there would be more entries here. So it seems to be something that only a few devices/SC customers have in common? I think a call to the hotline would be helpful at this point. In my opinion it cannot be explained with the information available.
The problem has been found and fixed. Something went wrong when activating the Vivo L and two logins were created. I noticed on the invoice last month that the item was charged twice. So I called the hotline and the person deleted one contract. This is exactly what was linked to my login, which now (logically) no longer works. With the other login everything works fine.
>A friend of mine also mentioned that the 9Fr subscription no longer works. As far as I know, this subscription has been abolished (?). I think a call to the hotline would provide certainty.
According to the clarification from my colleague on the hotline, the 9 Fr subscription only works for WebTV and for the TV 2.0 app with Windows Phone (can’t confirm this because I don’t have such a subscription). With iOS and Android you can apparently also log in, but then you have phenomena such as automatic logouts or crashes. The 9Fr subscription was actually for the 1.0 world. It is quite possible that it will now cause problems in 2.0.
Did you never receive a notification via SMS/letter/email that your subscription was expiring or no longer working? If so, that would be poor communication on SC’s part…
What I know is on the page at the bottom of the link, it’s important to scroll to the middle of the page.
https://www.swisscom.ch/de/privatkunden/swisscom-tv/tv-air.html
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@EdgarJ
Thank you for the information.
I called the hotline, it was on for about 30 minutes and I spoke to 3 different people. Nobody could help me. Nobody knew anything about TVair being phased out.
And no, unfortunately I wasn’t informed either.
I’ll just have to use Zatoo now.
Thank you again and best regards.
