send fax customer center

telecomcheck · Sep 15, 2015

send fax customer center

Good day

Unfortunately, the “Send Fax” function does not work in Kundencenter. I chose a PDF file in portrait format. When I press send the box is empty again and highlighted in red and it says again that I should choose a file.

Has anyone had any problems there? what is the solution?

Thanks.

POGO 1104 · Sep 15, 2015

Where in Kundencenter can you send a fax? I don’t know and can’t find this function!

Or do you have a business subscription?

Greetings, POGO 1104

telecomcheck · Sep 15, 2015

yes, exactly. the new my SME office.

fdm82 · Sep 15, 2015

@POGO 1104

In Kundencenter under

COMBOX -> Faxes –> Send Fax

Greetings, FDM82

telecomcheck · Sep 15, 2015

yes, that is clear. but that doesn’t work. please read my first post carefully.

fdm82 · Sep 15, 2015

@telecomcheck

My reply was addressed to Pogo 1104.

Regarding the fax problem: Sending a fax from the Kundencenter works perfectly for me.

Greetings, FDM82

Herby · Sep 15, 2015

For Vivo customers, faxing or the COMBOX®pro included.

But back to the topic, I have never been able to send a fax (pdf). It’s not necessary for me personally, but still.

I would therefore try the hotline…maybe there is just some setting missing…

Feedback is therefore very welcome:smileywink:

telecomcheck · Sep 15, 2015

Hello

Customer service says: “restart the router”. But it didn’t help, it still doesn’t work.

I thought to myself that this wouldn’t help - it’s probably a 1st level standard answer.

here is the print screen. Even though I select a PDF in portrait format, I keep getting this error message.

XT · Sep 15, 2015

If you call again, you will see an error (resynch) on your line :-).

Have you ever tried another browser?
Can’t you also send a fax via email?

Greetings XT

Tux0ne · Sep 15, 2015

Do you also have this error with other browsers?

Is the PDF smaller than 1 MB?

Herby · Sep 15, 2015

Yes on different browsers.

PDF is 90KB in size.

The error message also appears with FireFox

with IE or Safari this

How many browsers should you test with?

Tux0ne · Sep 15, 2015

What about security software?
Looks like the document isn’t being passed to the script.

peter4 · Jan 3, 2017

I have the same problem here. Is there a solution for this?

Bebbi · Apr 3, 2017

With Firefox (SeaMonkey to be precise) I get the same error.

It works with IE 11.

Swisscom, please test with all common browsers!

ottosykora · Apr 9, 2017

Well, I was annoyed for months, but today I tried IE and it really works as expected.

Otherwise I work with FF and it doesn’t work.

It’s a shame that Swisscom probably doesn’t test these functions.