BBC Two, BBC Three, BBC Four and Channel 4 missing TV Air

Customer123

What happened to the English channels (BBC Two, BBC Three, BBC Four and Channel 4) with TV Air? They were working no problem until May 20th.

They have always been part of the TV Air (web channels). They are still listed as being part of the web channels. But they are gone now. Cant find them online with TV air since yesterday.

BBC One is still there but BBC Two, BBC Three, BBC Four and Channel 4 are missing.

What happened?????

Please fix it. I bought the Swisscom pkg for those channels.

Thanks

LeylaG

Dear Customer123,

Thank you for your message.

Several channels are currently unavailble on Swisscom TV online due to technical issues.

The outage should be resolved on the evening of Wednesday 27th May. You can stay informed ont the following link http://bit.ly/1K9oPPa.

We apologise for any inconvenience caused.

Kind regards,

Customer123

the same channels are missing again on TV Air. Why???

BBC Two, BBC Three, BBC Four and Channel 4 missing TV Air

LeylaG

Dear Customer123,

The channels BBC Two, BBC Three, BBC Four and Channel 4 are available, see the print screen below. You have to be logged with your Swisscom login to be able to watch them.

We stay at your disposal.

Kind regards,

Customer123

Dear Leyla,

I asked about TV AIR. Using Swisscom TV on the internet. You need to show the list of channels which are ONLY available on the WEB. You are showing the list of all the channels.

When you select "web TV channels" BBC2, BBC 3, BBC 4, and CHANNEL 4 are not listed - whether i am logged in or not.

Swisscom Web TV channels.GIF

Please fix. thank you.

here is what it looks like with ALL channels listed for the TV - not just web channels...

Swisscom Channel List.GIF

Customer123

For example...

see the message for BBC three which clearly says it is not available on Web TV. Dated today Sept 8. Same for BBC 2, BBC 4 AND CHANNEL 4.

please fix

BBC 3 Not on Web.GIF

LeylaG

Dear Customer123,

Following the launch of the NATEL® infinity plus, changes were made to the channels availability.

You need a Vivo package or a NATEL® infinity to have access to the whole list of 190 channels. Without one of these subscriptions only 74 channels are available

http://bit.ly/1EU6pV3.

Thank you for your understanding.

Kind regards,

irdwins

I have a Vivo package subscription but since I moved to Swisscom TV 2.0 I cannot watch BBC Two, BBC Three and BBC Four from my iPad anymore

Customer123

Hello,

it does not matter which subscription you have. the english channels....

BBC two, BBC three, BBC four AND Channel 4 are showing up on TV Air.

when you click on a program, for any of those channels, you get the message...

"Not on WebTV"

I wont upgrade my subscription until those channels are available on the internet.

What is the problem? they were available on the internet before.

Please fix. It has been a problem for WEEKS!

thank you

Customer123

I meant to write that the English channels are NOT showing up on TV Air. They are not available on the WebTV.