Swisscom customer information

Good morning

I am surprised and disappointed by Swisscom’s performance in certain situations.

I was without a connection for a week (no TV, internet or telephone) and after repairs after a week, I had no more explanation than “now it works”.

I find this a bit of a shame, especially since I had a problem again today and after 2 hours I received an SMS telling me that “it works again” without me knowing the why or the reason. how.

After 20 years of service at Swisscom, I believe that the customer is entitled to a little more information (if he wishes). Especially since I always try and sell the quality of service of my ex-employeur to those around me.

I think Swisscom should make an effort to inform its customers in the event of a breakdown.

Cordialement.

Show original language (French)

Hello Mohamed52,

Thank you for your message.

Please tell us your connection number by private message so that we can carry out research and provide you with more details.

Cordialement,

Show original language (French)

Hello LeylaG

Thank you for your reaction.

I would happily tell you my connection number if I knew how to send a “private message” from this platform.

Cordialement

Show original language (French)

Hello Mohamed52,

When you are connected to the Help Community, select the name of the user to whom you wish to write, you will find on your right an option “Send a private message”.

Cordialement

Show original language (French)