Hello,

I am obviously disappointed with this very politically correct but no less very clear refusal.

I worked for two years as PM for OpenTV, one of the main MW providers for STB. In 2012 we were getting kicked in the ass** by our customers (operators with several million STBs, not end customers…) because this functionality was not available. It could be implemented with reasonable effort on both the ST and BCM platforms (at least) because the majority of the work is done by the SOC manufacturer’s drivers. The MW and the UI mainly only serve as a pass-through.

Personally, I used HDMI-CEC between:

- LG TV and STB Motorola DCT3412 from Comcast (blunderbusses of… 2005-6)

- Samsung TV and STB Horizon Samsung from UPC-Cablecom (SOC Intel)

- Samsung TV and Raspberry Pi 2 + Kodi (Helix and Isengard) (SOC BCM)

In addition, if the functionality does not work, there is no obligation to use it. You can even make it activated after a screen telling the end user that it is at their own risk, this should limit calls to your support 🙂

So a little effort please, listen to your users and put this feature back at the top of the backlog! This will prevent them from talking too much about the disastrous app on Android _and_ iOS.

Thank you for your understanding.

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23 days later
a month later

I am also very surprised that the Box 2.0 does not manage HDMI-CEC…. it is also the only device that does not manage it in my installation and I find that frankly annoying!

Having an XBOX1 which allows me to control all my devices, it’s a real shame that I have to use the remote control only for this damn box!

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a month later

I think Ivan is talking about the new box allowing you to receive your television offering and in particular TV programs in ultra-high definition (UHD) or 4K.

I don’t know if anyone already knows if HDMI-CEC is supported by this box.

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It’s really hilarious! Swisscom offers an offer allowing you to receive (almost) non-existent content. At the same time it’s normal, it allows you to sell your more expensive subscriptions to pigeons without spending a cent.

On the other hand, when it comes to supporting a standard as old as HDMI CEC (December 2002), strangely since it doesn’t bring in a cent, nothing is done.

Anyway, it’s pitiful of a company like Swisscom not to make a tiny effort to implement a BASIC function.

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hello Fooktoo.

whether you have a 2.0 4K box or a 2.0 Box you pay the same subscription price…

There are really not many operators who support CEC with their box and all for one simple reason.

Have you ever tried using this function?

I’ve done it… with different multimedia boxes, different blueray players and between different brands… I can guarantee you that it’s a nightmare to manage!

-on Blueray players we end up with half of the functions that don’t work from one TV to another

-on multimedia players like “android box” it’s the same thing… half of the buttons do not correspond from one TV to another. Except that in this case, the end user can make modifications with third-party tools before reassigning the CEC keys….. But I’ll let you imagine the load for the hotline if swisscom allowed this kind of thing?

the problem is always the same.. the swisscom box if it had HDMI CEC, would perhaps work very well with Samsung TVs, but would work moderately with LG TVs and downright very poorly with Sony TVs…. or all Conversely… it’s just that the CEC standard defines the communication protocol but at no time has a standard on the functions used.

I would like CEC too… but unfortunately I don’t think it will happen for a very, very, very long time because of these compatibility problems.

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To answer your question: Yes I use it every day with my Apple TV and everything works perfectly. When I turn on my Apple TV the TV turns on, when I turn it off the TV turns off. Controlling the Apple TV can be done either from my TV remote control or with the Apple TV smart remote. Even better (but it has nothing to do with CEC) I can control the volume of my Bose sound bar (connected via optical fiber) using the Apple TV remote control, in fact it recorded the infrared frequencies to transmit to the soundbar to control the volume.

So if you want to take an example from a good student at Swisscom, go to Apple…

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Hello again Fooktoo.

we will do it more simply so that you understand the problem… with the swisscom tv we are still on something other than the apple tv and its 3 buttons + 4 directions to manage…

how do you change channels on bluewin tv with CEC? Which button would you assign to your TV remote control?

for the soundbar on the other hand it’s super simple to have it managed directly by the TV 🙂 just plug an HDMI into the TV and the optics for the sound and the CEC goes through the HDMI but the sound through the optics 😛

Have a good day.

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Don’t worry about that! 😄 I use a Logitech system and with it, it works very well too… Afterwards it is true that the Apple TV manages this standard very very well. Greetings

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To change channels? Exactly the same buttons as on the Swisscom remote control (directional arrows, numbers or channel selection buttons).

For each button on the Swisscom remote control there is an equivalent button on the one on my TV (except radio). I know it’s difficult to admit, but we have to face the facts that it’s simply laziness on the part of Swisscom not to introduce this function.

In addition, even partial support would simplify things so much, namely managing the power and volume of the TV from the Swisscom remote control. This way you no longer need to use the television remote control. To say that some TV produced in recent years does not support this would be a simple lie. Even durabase TVs support it!

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Hello Hello, ah but I can’t be bothered 🙂 plus it’s Monday 😛

Apple didn’t invent anything either….

Multimedia boxes under Android have been integrating CEC for many years now and managing it very well, or also under Openelec (Kodi on a Linux distribution)

except that it’s pariel… we are on 4 directional arrows and 3 buttons which is more than enough for Kodi….

moreover we notice that depending on the brand of television, the fast forward button works or not….

The channel change buttons on a TV remote control cannot be separated! if you assign anything above, it will change the channel on the TV…. I invite you to try it when your TV is on the Apple TV’s HDMI.

It’s clear that for the management of the sound volume it would be super cool…. we would remove the level of the swisscom tv to only use that of the tv (or any external device)… but it’s the same.. . this button cannot be dissociated from the TV….

free and bouygues have huge problems with these functions because of their CEC on their tv box…

Orange is launching the CEC only this summer (and again…)

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I think we didn’t understand each other well when it came to volume management. It would be entirely feasible to manage the TV volume via the Swisscom TV remote control.

What would be cool is to no longer have to use the TV remote control (for example Samsung). To move in this direction it would be enough (I repeat) to manage the power and volume via the Swisscom TV remote control.

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no no, I assure you we understood each other very well.

In CEC we would no longer need to adjust the volume of the box itself and in fact this button could be reassigned.

I’m going in your direction regarding volume as well as power management or even menu navigation…

However, several things would no longer work:

- quick access to the channel by simply typing its number since the TV would change directly to the internal TV tuner

- channel zapping with the program + and program - buttons

-premium channel shortcuts

-the record key

-fast forward buttons

-30second jump buttons

etc etc etc

if it’s so that they give us a CEC and behind it, we still have to take out the remote control to use half of the functions… it’s not very useful and that’s exactly what happens goes to free precisely. except that at Free the support, when someone calls them they answer: YOU GET OUT OF YOURSELF! 😞

I can’t see swisscom support answering this to a customer ahahahah.

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azbe wrote:
I think Ivan is talking about the new box allowing you to receive your television offering and in particular TV programs in ultra-high definition (UHD) or 4K.

I don’t know if anyone already knows if HDMI-CEC is supported by this box.

yes, forget all about CEC for now. Neither the old nor the new supports it. Maybe it will come or it won’t 🙂

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5 months later

LeandroLeo, with the freebox the HDMI-CEC only does volume and power and that suits me well! I can use the channel numbers, the command is not transmitted to the TV and therefore we do not go to the internal tuner! And all the functions of the box are available.

Swisscom is a big failure on this one to believe that it does not use their product! All my customers complain about it!! 100%!! Forced to adjust the sound on both remote controls every day, having to turn on the TV manually… a misery!!!

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