E-Mail: unwanted message

    • Good morning,

    A message in the Inbox can no longer be marked as “junk” and transferred to the Spam box, an error is reported when this operation is performed. It is only possible to delete it and it ends up in the Trash box.

    Best regards and thanks for the replies

    Show original language (French)

    “On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

    • Good morning,

      Following tests carried out today, the problem of reporting Spam and Non-Spam messages, in particular with a multi-address account is resolved.

      Thanks to the speakers and technicians

      Best regards

    Good morning,

    When deleting messages in the Spam box, they are transferred to the Trash, and the messages in the Trash must be deleted again; this involves a double operation which is not essential.

    Best regards and thanks for the replies

    Show original language (French)

    “On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

    Good evening,

    I also have this problem: spam deletion goes through the wastebasket. Why this unnecessary extra step? Previously, spam messages were immediately destroyed.

    And why does the question “are you sure you want to delete…?” for spam suddenly appear IN ENGLISH even though I have configured myself in French???

    Thanks for making the necessary.

    C. Tschabold

    Show original language (French)

    Good morning; spam goes to the trash when I transfer it to the spam folder they return to the trash, moreover, it seems to me that there are more and more of them and that we find the same ones that had already been put in the trash spam folder. Thank you for your response. Volume 3

    Show original language (French)

    Good morning,

    Additional information: same error from the Spam Box

    Reporting a “Non-Spam” message does not work, error etc.

    In this case it is necessary to “move it to” e.g. Inbox

    Thank you for correcting this error in reporting Spam and Non-Spam messages.

    Show original language (French)

    “On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

    5 days later

    Good morning,

    SUMMARY:

    1. Moving a message from the Spam Box to other boxes: OK

    2. Reporting a Spam Box message as Non-Spam: KO (error…)

    3. Reporting an Inbox message as Spam: KO (error…)

    Thank you to the Swisscom technicians for making the corrections

    Show original language (French)

    “On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

    Hello everyone,

    After various checks, we are unable to reproduce the errors you encounter. Do these disruptions occur across multiple internet browsers? Are your browsers properly updated? When logging out completely from your accounts and logging in again, does the error message persist?

    Thank you in advance for your details.

    Cordialement

    Show original language (French)

    Hello shark, Hello everyone,

    Thank you very much for this information. They allowed us to target the error. All Bluewin accounts are not affected. The disruption mainly occurs in accounts with more than one email address. Our technicians are working to restore these features as soon as possible.

    Thank you all for your contributions.

    Cordialement

    Show original language (French)

    Hello Nathalie,

    Thank you for your response.

    Indeed, this problem of reporting Spam (or Non-Spam) messages occurs in particular with accounts having several E-Mail addresses, sorry for not having reported it right away…

    Thanks also to “Tom3”, “squale” and “c.tschabold” for their contributions and clarifications

    We therefore remain awaiting the technical correction and will not fail to test with pleasure as soon as the problem has been resolved

    Best regards

    Show original language (French)

    “On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

    6 days later

    Good morning,

    Following tests carried out today, the problem of reporting Spam and Non-Spam messages, in particular with a multi-address account is resolved.

    Thanks to the speakers and technicians

    Best regards

    Show original language (French)

    “On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

    Hello everyone,

    For me, the problem is not yet resolved: to delete spam, which is always moved to the wastebasket, the message is always in English “are you sure…” instead of “do you really want to. ..”, although the title of the message is in French “empty folder”.

    The English message also appears when deleting sent items.

    I only have one email account.

    Thanks for making the necessary.

    Good regards

    Show original language (French)